Modern Police Station Helicopter Bug | TheoTown | Page 1

candid yarrow Aug 11, 2024, 1:45 AM

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When I move the Modern Police Station, it doesn't move the helicopter with it. Instead the helicopter stays stuck in the same spot. Afterwards, when I tried to call the police, the game froze.

All I can think of as being an issue is a plugin I installed named "LAPD Police Car and Helicopter" which essentially just changed the skins of the police car and helicopter. That's when I began having this issue, but it still persists, even after I disabled the plugin.

I have recorded a video of the bug

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celest dragon Aug 11, 2024, 1:52 AM

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Try completely destorying the building a rebuilding it

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Does it cost diamonds to build I can't remember

candid yarrow Aug 11, 2024, 1:53 AM

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celest dragon Does it cost diamonds to build I can't remember

It does and I already tried that

celest dragon Aug 11, 2024, 1:53 AM

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How many?

candid yarrow Aug 11, 2024, 1:53 AM

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75

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75 down the drain 😟

celest dragon Aug 11, 2024, 1:54 AM

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I just DMed you a diamond code

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Ptag redeem

thorn starBOT Aug 11, 2024, 1:54 AM

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celest dragon Ptag redeem

https://cdn.discordapp.com/attachments/710736553907060826/882324581032022016/TEST.jpg

celest dragon Aug 11, 2024, 1:54 AM

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Follow that chart on how to redeem it

candid yarrow Aug 11, 2024, 1:55 AM

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No way

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Thank you so much

celest dragon Aug 11, 2024, 1:56 AM

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So after destroying it, and restarting the game is it still there?

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And no problem!

candid yarrow Aug 11, 2024, 1:56 AM

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Yeah it's still there

celest dragon Aug 11, 2024, 1:57 AM

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And if you build a new one does it let you call the police at all or does it still crash?

candid yarrow Aug 11, 2024, 1:57 AM

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Still crashes

celest dragon Aug 11, 2024, 1:57 AM

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Ptag crash

thorn starBOT Aug 11, 2024, 1:57 AM

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celest dragon Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

crash.txt
log.txt
out.txt
You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

celest dragon Aug 11, 2024, 1:57 AM

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Can you access those files?

candid yarrow Aug 11, 2024, 1:58 AM

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Well it doesn't crash, it just freezes

celest dragon Aug 11, 2024, 1:58 AM

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You should be able to get them with the in game file manager

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I mean hopefully those can still point out something

candid yarrow Aug 11, 2024, 1:59 AM

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Idk how to get the files

celest dragon Aug 11, 2024, 2:00 AM

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Ptag files

thorn starBOT Aug 11, 2024, 2:00 AM

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celest dragon Ptag files

TheoTown files are located under such directories:

Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

celest dragon Aug 11, 2024, 2:00 AM

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If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

candid yarrow Aug 11, 2024, 2:03 AM

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Found the file manager and the files

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The crash.txt file said

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SM-A146U, v: 34 (Android)
1.11.63a (11163), p:false

java.lang.OutOfMemoryError: Failed to allocate a 64 byte allocation with 448 free bytes and 448B until OOM, target footprint 536870912, growth limit 536870912; giving up on allocation because <1% of heap free after GC.

java.lang.OutOfMemoryError: Failed to allocate a 64 byte allocation with 448 free bytes and 448B until OOM, target footprint 536870912, growth limit 536870912; giving up on allocation because <1% of heap free after GC.
at info.flowersoft.theotown.city.City.<init>(City.java:201)
at info.flowersoft.theotown.cityloader.CityLoader.loadRaw(CityLoader.java:171)
at info.flowersoft.theotown.cityloader.CityKeeper.load(CityKeeper.java:475)
at info.flowersoft.theotown.stages.LoadCityStage$12.run(LoadCityStage.java:332)

celest dragon Aug 11, 2024, 2:03 AM

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Hmm

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Do you have any plugins you don'y use?

candid yarrow Aug 11, 2024, 2:04 AM

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Inactive plugins?

celest dragon Aug 11, 2024, 2:04 AM

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One or two that you can deactivate

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Rather than ones that are already inactive

candid yarrow Aug 11, 2024, 2:05 AM

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Yeah i can do that

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Ok so I deactivated 2 big plugins, and tried the same things again. The helicopter isn't stuck anymore, but the game still freezes when I call police

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Videos being uploaded

celest dragon Aug 11, 2024, 2:13 AM

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candid yarrow The crash.txt file said

Can you download this file and the others and send them here

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So the devs can look at them too

candid yarrow Aug 11, 2024, 2:14 AM

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Ok, one moment

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celest dragon Aug 11, 2024, 2:16 AM

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it could also be a version thing?

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Maybe check and see if there are any playstore updates

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I can't recreate this on 1.11.78

candid yarrow Aug 11, 2024, 2:19 AM

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For some odd reason it says the file is empty when I try to upload it here, but it clearly isn't empty. The file says '0 B' but when I open the file using my file manager on my phone it has text in it

celest dragon Aug 11, 2024, 2:20 AM

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For all of them or just one of them?

candid yarrow Aug 11, 2024, 2:20 AM

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All of what

celest dragon Aug 11, 2024, 2:20 AM

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the files

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crash.txt
log.txt
out.txt

candid yarrow Aug 11, 2024, 2:21 AM

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I just tried downloading crash.txt, I'll try the others

celest dragon Aug 11, 2024, 2:21 AM

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alrighty!

candid yarrow Aug 11, 2024, 2:23 AM

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📎 out.txt 📎 log.txt

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There we go 😄

celest dragon Aug 11, 2024, 2:23 AM

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Also, I'm getting ready to get off for the night, but also make sure to check if there's any updates pending!

candid yarrow Aug 11, 2024, 2:23 AM

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ok

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Oh and btw my theotown is on the latest version, since you asked earlier

celest dragon Aug 11, 2024, 2:24 AM

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Which for you is?

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On the loading screen it should say what version your running

candid yarrow Aug 11, 2024, 2:25 AM

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1.11.52a

celest dragon Aug 11, 2024, 2:25 AM

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Oh wow

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Old

candid yarrow Aug 11, 2024, 2:25 AM

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Wait

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Google play said that

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my loading screen says 1.11.63a

celest dragon Aug 11, 2024, 2:26 AM

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Maybe try joining the beta program?

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Like I said on my version I was unable to recreate the issue

candid yarrow Aug 11, 2024, 2:27 AM

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1.11.78 is beta?

celest dragon Aug 11, 2024, 2:27 AM

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Yes

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Or it's the version of the beta I'm on

candid yarrow Aug 11, 2024, 2:27 AM

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How do i get that

celest dragon Aug 11, 2024, 2:27 AM

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Google Play is whacky

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Should be something here

candid yarrow Aug 11, 2024, 2:28 AM

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Ok thanks im in

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Says its adding my account

celest dragon Aug 11, 2024, 2:29 AM

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And then GP should eventually push an update to you

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Sometimes it's slow though...

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But unfortunately I have to go now, so best of luck! Another staff member should be able to help you some more if updating doesn't fix it

candid yarrow Aug 11, 2024, 2:30 AM

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Ok, thanks for the help! and thanks again for that diamond code

#Modern Police Station Helicopter Bug