#my game keeps crazing when its restarting

1 messages · Page 1 of 1 (latest)

vital summit
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Help

compact dune
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Ptag crash

radiant jasperBOT
# compact dune Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

  • crash.txt
  • log.txt
  • out.txt
    You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

vital summit
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There's the photo

compact dune
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Still need more info

vital summit
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I don't understand what any of those means

compact dune
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If you want help we need those files

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Ptag files

radiant jasperBOT
# compact dune Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

compact dune
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Please follow that second guide and get those files mentioned in the first guide.

vital summit
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Is it that?

compact dune
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You need to remove some plugins

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That's your best bet

vital summit
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Oh thank you

dreamy ivy
# vital summit

yeah, like mayor evan said, try removing plugins (All the ones you're not using) if ur using all of them, then simply closing the app and re-opening it helps too. bc sometimes it's just an error when installing a plugin