Game crashes when loading

[plain tendon]

Game crashes on loading screen when it gets to "loading textures" game is on 1.11.72a, device is an Samsung A12 running Android 12

[mortal patio]

Ptag crash

[steel olive]

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

• crash.txt
• log.txt
• out.txt
  You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

[mortal patio]

Also a screenshot of said screen would be helpful.

[plain tendon]

How do I find them on android? I tried looking up Ptag files and the .txt files on both the built in file app and a 3rd party viewer and nothing came up.

[mortal patio]

Actually that's right android won't let you view them.

[sinful dune]

can you show where youre looking at in the inbuilt manager

[plain tendon]

This menu let's me see files and documents in both internal and external SD.

Results for crash.txt, log.txt, and out.txt

[echo kestrel]

Use the in-game file manager

[wanton harbor]

Try download this app, it will allow you find all game files.

[plain tendon]

Didn't work

[plain tendon]

Can't use the in-game manager if the game crashes when loading.

[wanton harbor]

It always worked on me. Have you find info.flowersoft.theotown.theotown folder?

[wanton harbor]

Do you trying to make or generate new big region (+105 km²) on the latest moment? If that cause crash try to immediately click ≡ button and delete the region when you have log in to the game, that maybe would work because i ever have same issue before.

[acoustic quail]

My game is crazing when restarting

[unreal sinew]

What? Please make your own topic.

[plain tendon]

Clearing data and cache did nothing, since I'm enrolled in the beta I'm thinking the build just might be unstable on android.

Uninstalling and reinstalling did nothing, methinks 1.11.72a is borked.

[plain tendon]

Un- and reinstalled again, now it's on 1.11.52a instead of the latest public build and crashes at random.

[unreal sinew]

Now that you can access the game

Ptag files

[steel olive]

TheoTown files are located under such directories:

• Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[unreal sinew]

Ptag crash

[steel olive]

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

• crash.txt
• log.txt
• out.txt
  You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

[unreal sinew]

get those please!

[plain tendon]

I still don't have access to them, but the game is crashing less frequently.

[abstract oak]

Problably because you deleted plugins, something simular did happen to me

[exotic rain]

Okay just to make sure you don't have too much plugins right?