Hello, I can't play online nor open the plugin store. I have to log in to my account every time I open the game. I can log in, but it keeps saying 'You're offline' whenever I tried to open online regions.
#No connection, You're offline
cyan junco
peak harness
Install 64 bit Java
tardy blaze
Ptag java
cursive jetty
Doesn’t that mean that the server cannot verify whether you have ownership of the game?
peak harness
It cannot do the verification if it cannot connect to the servers in the first place
cursive jetty
It cannot do the verification if it cannot connect to the servers in the first p...
Actually I am having this problem and I have 64 bit Java downloaded I think, it still says you are offline
cyan junco
Actually I am having this problem and I have 64 bit Java downloaded I think, it ...
me too :((
cursive jetty
I don’t know what else it could be
And the game has gotten sort of boring without plugins
tardy blaze
There are two different people with two different issues
@cursive jetty please make your own support tab
cursive jetty
Of course
tardy blaze
@cyan junco Did you already install Java and restart your device after the fact?
peak harness
Also, when submitting a report, please provide the crash.txt, log.txt and out.txt files which can be found in your TheoTown directory on the filesystem. You can find out TheoTown's directory for your system by checking out Ptag files.
cyan junco
<@529670294953000960> Did you already install Java and restart your device after...
I did, I updated my java to the latest version and restart my laptop
tardy blaze
Also, when submitting a report, please provide the crash.txt, log.txt and out.tx...
Ptag files
true parcelBOT
Also, when submitting a report, please provide the crash.txt, log.txt and out.tx...
TheoTown files are located under such directories:
- Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
- Linux: ~/TheoTown
- MacOS: /user/TheoTown
- Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.
If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.
You can find your plugin, music, region and city files there as well as logs for debugging purposes.
tardy blaze
If you could provide those files the dev asked for
It makes troubleshooting easier for them
cyan junco