barren spade
No matter where i try to start the game from it just WONT START
I have tried EVERYTHING i can think of, verifying game files, reinstalling, restarting etc. Whenever i try to start it, NOTHING opens, the game doesn't even show up on task manager and then it just closes, what do i do?
mystic wing
No matter where i try to start the game from it just WONT START
I have tried EV...
did you get 64 bit java?
barren spade
did you get 64 bit java?
i think so but maybe i have the wrong version?
can you link the one i should get?
mystic wing
Ptag java
mystic wing
theres only 1 64 bit one
barren spade
k
mystic wing
and once you get it, restart your pc
barren spade
alr
barren spade
and once you get it, restart your pc
done downloading and restarted, anything else i need to do?
mystic wing
try opening the game
barren spade
k
barren spade
try opening the game
nope, nothing, same issue still.
mystic wing
@hidden sequoia 🥺 You know more bout this stuff than me
barren spade
im gonna kms the game was working fine like 30 mins ago 💀
hidden sequoia
Ptag crash
native masonBOT
Ptag crash
When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:
Ptag files.Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.
hidden sequoia
Send these files please
native masonBOT
Ptag files
TheoTown files are located under such directories:
If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.
You can find your plugin, music, region and city files there as well as logs for debugging purposes.
hidden sequoia
Ptag memory
native masonBOT
Ptag memory
If you encounter java.lang.OutOfMemoryError: Java heap space error, that means that the game ran out of memory (ram) while processing your request or action.
If you're on mobile, there's not much you can do to alleviate this issue, closing other applications in the background might help. For PC, you can simply increase the maximum heap space as a launch argument. For example -Xmx4G will let the game use up to 4 gigabytes of memory. That is, of course if you have enough memory. Generally, it's not a good idea to allocate more than 50% of your entire system memory. If that doesn't work and you're on PC, please check if you have 64 bit Java installed, because if you don't, game can only use 2 gigabytes of memory.
hidden sequoia
I'm not sure how far you can push it, but that is worth a shot
hidden sequoia
That's an odd issue to get after 13 hours of playtime
pliant snow
No matter where i try to start the game from it just WONT START
I have tried EV...
The fact that Steam does not open the game normally happens when you closed it incorrectly and there is an active process, check the integrity of the game files, clear cache, close Steam completely, restart and should open again. It usually happens on Steam, it's nothing related to the game.
hidden sequoia
Normally this is something that occures earlier on if it were to be a game issue
hidden sequoia
If you are going to do that I would just move the managed plugins folder out of the TT directory
hidden sequoia
How long have you had the game?
I'm just trying to range how long you've been able to play before this started
barren spade
How long have you had the game?
oct 2021
pliant snow
The fact that Steam does not open the game normally happens when you closed it i...
You should try what I told you here, since even the logs you showed are from 2022, they are not recent, therefore the game is not the problem. But if you really think it is, go ahead.
barren spade
i was trying to make 106km worlds but my game would just crashed so i followed this guide and thats when the issues started https://steamcommunity.com/sharedfiles/filedetails/?id=2986581356
barren spade
You should try what I told you here, since even the logs you showed are from 202...
i did that and it doesn't work
pliant snow
I'm pretty sure that by doing that, the game crashed, corrupted a process, and caused a bug in Steam, Steam has those bug when you don't close a game properly.
hidden sequoia
I'm pretty sure that by doing that, the game crashed, corrupted a process, and c...
If this were the case file verifying should have caught that
So I am going to assume that's not it
pliant snow
If this were the case file verifying should have caught that
Not necessarily, since the problem is not the game, it is the process that is "blocked" because it is as if it had never been closed.
hidden sequoia
If that were the case it would still show up in his task manager then, right?
barren spade
nothing here
pliant snow
Yes and no, it would come out as a subprocess of steam*
barren spade
alr ill try again ig
hidden sequoia
If I had to guess the game maybe trying to use an outdata java version
Found somewhere on the computer
hidden sequoia
i was trying to make 106km worlds but my game would just crashed so i followed t...
Since the issue started after this
fiery drum
What is your command line argument that you pass to the process in Steam properties?
hidden sequoia
i have 32gb so should i set it to -Xmx16G?
He tried this it seems
I was going to suggest taking a look at this as well
barren spade
alr ill try again ig
yea that didnt do anything
hidden sequoia
This whole thread maybe useful #1137447546957074593 message
pliant snow
yea that didnt do anything
Did you restart the PC and everything? That was fast.
Btw there is always the option of using beta version 11154p on steam, in case you want to try all the options, only if the issue of the java version doesn't work. 🤔
barren spade
Did you restart the PC and everything? That was fast.
Btw there is always the ...
yea
how do i use that beta version?
pliant snow
Manage - Properties - Betas - Beta Participation - select "beta - Branch for testing new features" just close the modal and the game will start updating
barren spade
nop
nothing
this is the only thing i have in launch options
doesn't show anything either when it tries to start
pliant snow
nothing
Nothing regarding the fact that it was not updated to the beta version, or that even in beta doesn't open?
Well, you don't have many options left, if you checked ur Java version, your game files, deleted cache download files on steam, restarted the PC to purge process, moved ur plugins and regions out of the TT folder to check that.
The options you have left is to try to open the game from the .exe and not from the steam launcher and see if it gives you an error from there
barren spade
Nothing regarding the fact that it was not updated to the beta version, or that ...
the beta doesn't open either
pliant snow
Btw the .exe isn't the shortcut of steam.
barren spade
where do i find the .exe?
pliant snow
Manage - Browse Local Files
pliant snow
And you don't even get the warning modal in Steam that you are trying to launch the game with custom arguments when opening the exe?
barren spade
nope
it just
it just doesnt open
no prompt, no warning
nothing
like straight up just nothing happens
pliant snow
Time to leave Windows and install Ubuntu, your problems will be over (and you will generate others, but some that are solvable), you have to wait to see if the admins give you another solution, since you pretty much did everything on the list.
barren spade
maybe i have to buy a new copy?
pliant snow
I don't think it has anything to do with it, at most you could try opening the game in windows safe mode, but unless it is an antivirus or another program that is blocking TT, I don't think it will make any difference.
barren spade
nop
fiery drum
then check windows event viewer
barren spade
then check windows event viewer
how do i do that
fiery drum
barren spade
ok i have it open what now
fiery drum
now figure out why java crashes
barren spade
now figure out why java crashes
idk there's nothing
nothing related to java
i mean
i could try reinstalling steam maybe??
fiery drum
thats not the issue
barren spade
what else can i do then
barren spade
@fiery drum @pliant snow @hidden sequoia
update!
i decided to revert my windows to an earlier date before ANY of this, and it worked!
now instead of just, not doing anything AT ALL, i'm atleast faced with a new error
pliant snow
<@333871512496898059> <@255213076511588352> <@326167365677219840>
update!
i de...
Hey, as it already says that it is a Java error, well start there, check what version of Java you have now that you went to a previous version and if it is the latest available in your OS, if not, uninstall it first (to avoid problems with old files) and install the latest available, most likely updating again everything will solve the problem.
So check again what JustAnyone told you to do about it, and if after that it still generates an error, the java error logs are called hs_err_pidRN.log (RN = Random Number) and should be in the game folder, so sending it here he can be able to check in detail what could be the error code so u can try to fix it.
barren spade
Ptag java
pliant snow
Btw if you can tell what type of 106km map you were generating that caused all this Java disaster that would be great, if it was a seed, an image, console or in game new region function.
So they can try to recreate the bug (quite difficult) but that bug having 32 GB of RAM is weird and it would be great to try to recreate it 😅
Taking into consideration that the game worked perfectly on Steam before that
barren spade
https://www.java.com/en/download/manual.jsp
installed the offline 64bit one and it still doesn't seem to work
barren spade
Btw if you can tell what type of 106km map you were generating that caused all t...
it wasn't the map more-so the process
I followed the memory/crashing guide and even after i completed it down to the tea that's when everything fell apart
it was a regular 106km region/map
oh
oh my god
oh my god
i removed all the launch options and it worked
it's finally over
hidden sequoia
Only 125 messages later lmao
