Hello, I have just purchased the game. won't launch. I have already browsed some steam forums briefly for solutions. Have installed java. restarted. Didn't help. Tried running application as an admin. Won't help. I checked the location mentioned in an old thread (2019 old) in c/users/[my name]/theotown for a crash, no such crash reports to be found. I am therefore unsure if the game just wont even run or if it is running and crashing before any sort of launch. I'm on windows 11, have an acer nitro 5 gaming laptop with good enough hardware to run games such as cyberpunk (yes i could find the specs if you really need them to help) and am wondering if there is anything I can do. I would like to play the game, I have it on mobile, it's fun. If anyone has any suggestions or solutions that would be great :)
#Game won't launch
fair nest
severe needle
What java version
fair nest
What java version
whatever is the most recent. i went to the link in the read me file included with the game.
severe needle
Ptag java
floral pumiceBOT
Ptag crash
When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:
- crash.txt
- log.txt
- out.txt
You can find out TheoTown's directory for your system by checking outPtag files.
Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.
severe needle
And any of those files are useful
fair nest
And any of those files are useful
no such files exist
severe needle
Verfiy your files and make sure your Antivirus isn't blocking any files
fair nest
Verfiy your files and make sure your Antivirus isn't blocking any files
done, I've only got defender running right now, entire steam folder is in the exclusions section for it so it should be good. files have verified, no launch, will restart and try again and update if there is a change.
still nothing.
severe needle
Let me just...
@odd tinsel do your thing bb
The dev will be able to give you more technical advice
But I'm gonna look through those old support tabs for some things that may work
fair nest
But I'm gonna look through those old support tabs for some things that may work
👍 i will be doing similarly
odd tinsel
Must be Java issue, check event viewer for javaw and related issues to Java
fair nest
Must be Java issue, check event viewer for javaw and related issues to Java
I am unfamiliar with usage of the event viewer program, I assume you mean the built in one, if so, I see not java within it.
severe needle
That maybe something worth Googling
fair nest
I've tried some which is why I am confused
fair nest
yes
I have also tried using command prompt to print the current java version I am running, which I think should work, and it does run the command no issue but it returns nothing.
I am on
severe needle
Well I'm not familiar with it myself but I'll try and help ya find out what's going on
I just need a few minutes to finish something up
fair nest
I just need a few minutes to finish something up
👍
severe needle
I will say it shows up in this search bar
fair nest
severe needle
Maybe applications and services?
severe needle
fair nest
so probably an issue with the java install? but it is installed, I can launch the actual java config file np
severe needle
This support tab mentions Event viewer
Haven't had a chance to look through it well
Also the dev suggested this to someone else https://support.box.com/hc/en-us/articles/360043693234-How-to-Collect-Microsoft-Event-Viewer-Logs-for-Box-Application-Issues
fair nest
one issue already, I don't have the file in c>users>[me]>theotown as the >theotown or the other one mentioned does not exist
Ill check for the mentioned path in event viewer
Looking for the path I can't find it, im in the windows logs>system branch right now, which might be what im looking for?? but most recent event is ~5 minutes ago, attempted another game launch and no event was logged
AH
might have found it
windows logs>application
i will try another launch to see if it triggers the same error
didn't trigger it again which is strange... but i found what looks like a javaw.exe error
Faulting application name: javaw.exe, version: 18.0.2.1, time stamp: 0x62faec73
Faulting module name: javaw.exe, version: 18.0.2.1, time stamp: 0x62faec73
Exception code: 0xc0000409
Fault offset: 0x00000000000553ed
Faulting process id: 0x0x5EE4
Faulting application start time: 0x0x1DA6C2B4846A6BD
Faulting application path: C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
Faulting module path: C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
Report Id: 45ebe3f2-afd3-4023-9d34-d3c9b8ba0a01
Faulting package full name:
Faulting package-relative application ID:
in fact ALL of those errors to do with applications are from javaw.exe
severe needle
So maybe try uninstalling java and doing a fresh install?
fair nest
on it
im going to try to launch the game and see if it runs on the packaged version of java
nope
reinstalling
before i do that I'm going to check if theres some ancient java version lurking in my files that went undetected
using the tool they provide
severe needle
im going to try to launch the game and see if it runs on the packaged version of...
Which I assume you did this but java seems like one of those programs that needs a restart for the changes to fully take effect
So that could also help out some
fair nest
yeah im reinstalling then im gonna restart
severe needle
Best of luck!
fair nest
nothing still
severe needle
Oh damn
fair nest
registered another java error in event viewer when i tried
Faulting application name: javaw.exe, version: 18.0.2.1, time stamp: 0x62faec73
Faulting module name: javaw.exe, version: 18.0.2.1, time stamp: 0x62faec73
Exception code: 0xc0000409
Fault offset: 0x00000000000553ed
Faulting process id: 0x0x4A38
Faulting application start time: 0x0x1DA6C2C9285ED07
Faulting application path: C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
Faulting module path: C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
Report Id: a3e2afd5-b6f9-48ff-b27a-bdddc9505b2f
Faulting package full name:
Faulting package-relative application ID:
same error too looks like
heres the windows error report in the same bit of event viewer of the error
Fault bucket 1527289752317627648, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: javaw.exe
P2: 18.0.2.1
P3: 62faec73
P4: javaw.exe
P5: 18.0.2.1
P6: 62faec73
P7: 00000000000553ed
P8: c0000409
P9: 0000000000000007
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8af2f429-2559-4da3-bcd6-2507134321ca.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9f6d160b-6d5f-42c7-96f1-ad723b83ab47.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.991cce69-9a2a-4780-a497-eb3998a8d371.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6cea4b3b-baeb-49f2-956f-53db80635ec8.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.faf393c2-23d6-4f10-a547-6ef92a8ce8b7.tmp.xml
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_javaw.exe_90a2651fdee456f2821bb9319a189c2baa9feac8_dda99a0d_a9be3cf7-0a63-456b-9931-64e9d8137254
Analysis symbol:
Rechecking for solution: 0
Report Id: a3e2afd5-b6f9-48ff-b27a-bdddc9505b2f
Report Status: 268435456
Hashed bucket: 36f2716d1b31ca67e53205f013fc8d00
Cab Guid: 0
severe needle
I don't know enough about this to confidentially try and offer you advice, so hopefully in his morning JA can provide you with some insight
fair nest
I don't know enough about this to confidentially try and offer you advice, so ho...
yeah I'm just as lost lol, i'll keep at it
odd tinsel
Can you run java -version command
severe needle
try using the windows search bar
fair nest
now java is uninstalled somehow???? give me a minute
the command prompt was doing that before when it was installe too though
having some strange issue with the installation process...
severe needle
What a bizarre issue...
fair nest
it is reinstalled.. I wonder if when i just reinstalled it before, if restarting my computer somehow destroyed it?
command still returns nothing
odd tinsel
If it does not output anything, that means Java installation is bad
fair nest
If it does not output anything, that means Java installation is bad
well I would think so but java config works and this is second time reinstalling it
any ideas?
odd tinsel
no idea
fair nest
zamn