#my game wont open

1 messages · Page 1 of 1 (latest)

errant bramble
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my game wont open even i delete the game and reinstall again i think one of my plugins are corupted but i cant delete this plugin is there any file i can reach in gamefiles and delete bc it wont open

forest radish
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are you on mobile or pc?

errant bramble
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Nope

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Pc

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Wdym?

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İ deleted

forest radish
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to be clear, the game crashes?

errant bramble
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İn steam there is other way

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Yes

forest radish
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Ptag crash

storm sierraBOT
# forest radish Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

  • crash.txt
  • log.txt
  • out.txt
    You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

forest radish
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Ptag files

storm sierraBOT
# forest radish Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

forest radish
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have a read through these and send the files

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uninstalling through steam should delete game files which includes plugins

errant bramble
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So there is some to help me when i put the crash rep am i right

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Or what?

forest radish