#I have a problem with the game ):

1 messages · Page 1 of 1 (latest)

steep matrix
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I have a problem with the game, basically it stays on the loading screen and does not advance, it stops in prefetching images. I can't play because it won't go past the loading screen

stiff gull
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What device are you on

steep matrix
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Android

stiff gull
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And your version

steep matrix
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Hmm 1.11.31a

stiff gull
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Pversion

random flameBOT
stiff gull
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smh

steep matrix
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Where can i see tht?

stiff gull
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I would suggest joining the beta

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So you can get on the lastest version

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1.11.34

steep matrix
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Hmm okok tysm

stiff gull
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If that doesn't work come back and we'll pull some crash logs and reports

steep matrix
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Nop doesnt work

stiff gull
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Ptag crash

random flameBOT
# stiff gull Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as crash.txt, log.txt and out.txt files which can be found in your TheoTown directory on the filesystem. You can find out TheoTown's directory for your system by checking out Ptag files. Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

steep matrix
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I have a problem with the game, basically it stays on the loading screen and does not advance, it stops in prefetching images. I can't play because it won't go past the loading screen

stiff gull
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A new problem I assume

steep matrix
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Nono the same problem

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I cant play or enter the game

stiff gull
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I mean't this hasn't happened before

steep matrix
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No way

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I hope it can be solved

stiff gull
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restart your device and give it another go

steep matrix
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Doesnt work again

stiff gull
steep matrix
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Idk how to get that hsahsh

stiff gull
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Ptag files

random flameBOT
# stiff gull Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

steep matrix
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I cant enter to that files

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And i cant play the game sooo...

stiff gull
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Use a exterior file manager

steep matrix
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Yaya but it says that I need permission, I can't access the data folder

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That problem is so weird

stiff gull
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What file manager do you use?

steep matrix
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ES file explorer

stiff gull
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How many plugins do you use?

steep matrix
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a lot hashsh i dont remember

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But ya more than 70 prbbly

stiff gull
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if you can't find a way to access your files then we can't look into the issue anymore

steep matrix
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So thats no solution?

stiff gull
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Not with the information you have provided

steep matrix
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Is there any possibility to recover my world if i uninstal it?

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With the account or something?

stiff gull
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All your plugins will be saved

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But not your maps

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Unless they are in online mode

steep matrix
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Okok tysm

stiff gull
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You could also just wait a few days and see if any updates fix your issue

steep matrix
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Ok ty

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If i have my maps in online mod how can i play them?

stiff gull
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Yeah you can

steep matrix
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Do you know how?

stiff gull
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Online mode cities are saved to the cloud

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That's why they're called online

steep matrix
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Ok ty