game won't load | TheoTown | Page 1

flint sinew Nov 10, 2023, 9:50 PM

#

My game isn't loading fully. It prefetching images and doesn't load the last image.

agile lynx Nov 10, 2023, 9:52 PM

#

And I assume you'd tried the normal restarting your device

flint sinew Nov 10, 2023, 9:53 PM

#

ye

#

i was restarting device but game doesn't load

agile lynx Nov 10, 2023, 9:55 PM

#

Ptag crash

grand frostBOT Nov 10, 2023, 9:55 PM

#

agile lynx Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as crash.txt, log.txt and out.txt files which can be found in your TheoTown directory on the filesystem. You can find out TheoTown's directory for your system by checking out Ptag files. Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

agile lynx Nov 10, 2023, 9:55 PM

#

Can you get those files?

flint sinew Nov 11, 2023, 6:43 AM

#

exacly game doesn't crashes

#

but stops loading

flint sinew Nov 11, 2023, 8:18 AM

#

📎 crash.txt 📎 log.txt 📎 out.txt

wanton jackal Nov 11, 2023, 9:54 AM

#

flint sinew

Ptag memory

grand frostBOT Nov 11, 2023, 9:54 AM

#

flint sinew

If you encounter java.lang.OutOfMemoryError: Java heap space error, that means that the game ran out of memory (ram) while processing your request or action.

If you're on mobile, there's not much you can do to alleviate this issue, closing other applications in the background might help. For PC, you can simply increase the maximum heap space as a launch argument. For example -Xmx4G will let the game use up to 4 gigabytes of memory. That is, of course if you have enough memory. Generally, it's not a good idea to allocate more than 50% of your entire system memory. If that doesn't work and you're on PC, please check if you have 64 bit Java installed, because if you don't, game can only use 2 gigabytes of memory.

wanton jackal Nov 11, 2023, 9:55 AM

#

based on the crash file

#

see if allocating more memory helps

flint sinew Nov 11, 2023, 12:31 PM

#

NOPE

#

allocated 4 GB and nothing

flint sinew Nov 11, 2023, 3:36 PM

#

@wanton jackal then what now

wanton jackal Nov 11, 2023, 3:39 PM

#

Well i wouldve told you if i knew, I simply cant read the other two

flint sinew Nov 11, 2023, 3:46 PM

#

ehh

agile lynx Nov 11, 2023, 3:54 PM

#

May need to just delete some unused plugins

flint sinew Nov 11, 2023, 5:07 PM

#

hmm

#

plugin space?

agile lynx Nov 11, 2023, 5:26 PM

#

May make it work, yeah

flint sinew Nov 11, 2023, 5:57 PM

#

i think it is unable to change

agile lynx Nov 11, 2023, 6:07 PM

#

seeing as you're the only person reporting the issue it's something with your device

flint sinew Nov 11, 2023, 7:57 PM

#

maybe bcz im on windows 11

agile lynx Nov 11, 2023, 8:23 PM

#

Likely not

#

Just reinstall your java

flint sinew Nov 11, 2023, 9:46 PM

#

flint sinew Nov 11, 2023, 10:07 PM

#

maybe wrong java

#

lemme fix that

#

nah

#

Even i got 64 bit java

#

still can't load

agile lynx Nov 11, 2023, 10:11 PM

#

Which one did you get?

flint sinew Nov 12, 2023, 6:43 AM

#

flint sinew Nov 12, 2023, 5:07 PM

#

@agile lynx

agile lynx Nov 12, 2023, 6:18 PM

#

Ptag version

grand frostBOT Nov 12, 2023, 6:19 PM

#

agile lynx Ptag version

I couldn't find any tags matching that name!

agile lynx Nov 12, 2023, 6:19 PM

#

Pversion

grand frostBOT Nov 12, 2023, 6:19 PM

#

agile lynx Pversion

Internal backend error detected. Please try again later!

flint sinew Nov 12, 2023, 6:22 PM

#

hmm

agile lynx Nov 12, 2023, 6:25 PM

#

Okay well once the back end stops dying I'll provide more suggestions

warm abyss Nov 12, 2023, 7:18 PM

#

@flint sinew Uninstall Java 8 and try with this version of Java 21

#

https://www.azul.com/downloads/?version=java-21-lts&os=windows&architecture=x86-64-bit&package=jdk#zulu

flint sinew Nov 12, 2023, 9:48 PM

#

hmm

#

Evan, is it legit?

wanton jackal Nov 12, 2023, 9:51 PM

#

flint sinew Evan, is it legit?

Ptag java

grand frostBOT Nov 12, 2023, 9:51 PM

#

flint sinew Evan, is it legit?

https://www.java.com/en/download/manual.jsp

wanton jackal Nov 12, 2023, 9:51 PM

#

I recommend installing though here

#

online 64 bit

flint sinew Nov 12, 2023, 9:53 PM

#

this one?

#

but there's no other online

#

@wanton jackal

wanton jackal Nov 12, 2023, 9:55 PM

#

oh wait yes offline 64 bit my bad

flint sinew Nov 12, 2023, 9:57 PM

#

game turned on

#

unfortunately still can't load

#

still stuck on 21255/21256

wanton jackal Nov 12, 2023, 9:59 PM

#

does removing a plugin help?

flint sinew Nov 12, 2023, 10:03 PM

#

i removed some of the plugins i had

#

and worked

#

i think i have ran out of plugin space...

wanton jackal Nov 12, 2023, 10:05 PM

#

couldve fixed it earlier if you did it when evan suggested that lol

wanton jackal Nov 12, 2023, 10:05 PM

#

agile lynx May need to just delete some unused plugins

^^

flint sinew Nov 12, 2023, 10:05 PM

#

hmm

#

i think im unable to allocate more plugin space

#

bcz game has set a certain plugin space

agile lynx Nov 12, 2023, 10:07 PM

#

Damn

#

I won't say i told ya so

#

But I told ya so

#game won't load