Black screen

[hot finch]

Hello, I recently bought the game on steam, I played it normally for about 2 hours, I made my city, I installed exactly 16 plugins, I restarted the game to get the plugins to load and now I can't play, every time I open the game I just get a black screen and I can't do anything.

I have a good PC, so I don't think that is the problem. I tried reinstalling the game, updating java and my PC drivers and the game still doesn't work.

Can anybody help me?

[cloud spruce]

can you send the crash and log files?

[hot finch]

Regarding the log, how can I find it? Because it really doesn't give me any crash or show me any errors, just a black screen from which I can't exit

[cloud spruce]

Ptag files

[frozen lava]

TheoTown files are located under such directories:

• Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[hot finch]

This is the log

The last action I made was trying to enter the game, again I only received the black screen

[hot finch]

Any idea? @cloud spruce

[cloud spruce]

@pulsar wedge could help you when hes free

[hot finch]

Sure, I'll wait

[pulsar wedge]

I have no idea

The log.txt provides no information

out.txt could be more helpful

[hot finch]

This one?

[pulsar wedge]

Yeah, I got no clue

[hot finch]

I've changed the fullscreen in "settings" file and the game worked, the problem, for some reason I can't play in fullscreen, it's good to know it if anybody has the same problem at any time