My game starts perfectly but I get a little shot of my city and then I directed to homepage of my tablet and says it don't respond. To add details since I can't send pics and videos due to the discord glitch, I have 200+ plugins in theotown and 56games on my tablet a stable connection to internet- but the game crashes without anything.please help me
#game crashes when I start the game
tribal wind
dull leafBOT
Ptag files
TheoTown files are located under such directories:
- Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
- Linux: ~/TheoTown
- MacOS: /user/TheoTown
- Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.
If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.
You can find your plugin, music, region and city files there as well as logs for debugging purposes.
autumn marten
You may not be able to send pictures and such but seeing as you can type you can copy and paste them hete
Ptag crash
dull leafBOT
Ptag crash
When submitting a good crash report, please provide the details of when it crashed as well as log.txt and crash.txt files as found in your TheoTown directory on the filesystem. You can find out TheoTown's directory for your system by checking out Ptag files.
tribal wind
OK tell me I should direct the files from settings or no?
It's my first time doing such a thing.i know how to do things in PC but not on tablst
autumn marten
You can use a file manager to access them
Since your game crashes upon opening that'd be your best bet
tribal wind
Is it by default in the android?
tribal wind
My internal storage is 64g and I occupied 56giga bytes of data
There is no files in the theotown section, mine is named my files
Also what is a DCIM
Don't mind my shifty internet
autumn marten
The file location has likely changed from just being that folder
autumn marten
TheoTown files are located under such directories:
- Windows: C:\Users\\(insert...
Check the one mentioned here
tribal wind
My tablet is galaxy tab e and can't find a emulation
My storage thing -
What if I access from my game files
Game launcher*
autumn marten
If you can get them from there that works as well
tribal wind
What if it's the cache?
What if I clear the cache, it would help?
Because my setting data show is different from the tutorial
@autumn marten
autumn marten
I'm not sure if it would or not
You can try it
But that crash and log text would help us best
tribal wind
Did not helped
It dont show me the files damnit
I found a archive app I download it rn
@autumn marten
Im inside my files I got everything ready
Bunny?
Tell me the next step I have all my data here what should I modify?
autumn marten
When submitting a good crash report, please provide the details of when it crash...
Send the texts this tag asks for
autumn marten
Tell me the next step I have all my data here what should I modify?
@tall fulcrum ^
tall fulcrum
i just know the app works, i dont know how to use it
you found the folder you have to find?
id assume its the same as doing with the inbuilt file manager
autumn marten
Hm that's fair I suppose
@honest basin seeing as this user can't send files through discord due to a bug is emailing them an option?
honest basin
Sure, mail them to info@theotown.com
You'll have to state your problem all over again in the email though. Include the log.txt, out.txt and crash.txt files, if available.
tribal wind
I need nitp to send it
Nitro
@autumn marten
I found a way to paste
But it's very big
autumn marten
You could email it to JA so he can look at it
autumn marten
Enjoy!
tribal wind
Okay