pseudo bloom
so a long time ago I've got a new pc (and also copied all my theotown maps to here) and after a while I wanted to load my old saves (like over 1 year old), but when I tried to load them, the game just freezes, and crashs after a while. (I also used a lot of plugins but am pretty sure I copied all of them).
can anyone help me with that?
fast flare
Ptag crash
desert sierraBOT
Ptag crash
When submitting a good crash report, please provide the details of when it crashed as well as log.txt and crash.txt files as found in your TheoTown directory on the filesystem. You can find out TheoTown's directory for your system by checking out Ptag files.
pseudo bloom
Ptag files
desert sierraBOT
Ptag files
TheoTown files are located under such directories:
If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.
You can find your plugin, music, region and city files there as well as logs for debugging purposes.
pseudo bloom
so a long time ago I've got a new pc (and also copied all my theotown maps to he...
so I didn't get the game to actually crash again, so the crash.txt file was empty. but still, the game stops responding and I can do nothing but close the game when I try to load those saves.
fast flare
Does it happen randomly or does a specific action cause the game to freeze? I've noticed you're running 1.11.03. I'm pretty sure there's a newer version that can be downloaded. After updating, I'd see if that helps. There's nothing that would suggest why the game crashes. Is there an out.txt file in the TheoTown directory as well? If so, please send it. Moreover, what version of Java are you running? It's recommended that you use 64-bit Java 8.
pseudo bloom
Does it happen randomly or does a specific action cause the game to freeze? I've...
it freezes when its loading that save, no specific action causes it.
I'm using the steam version of the game, should I reinstall it then?
I am using java version 8, I assume it's 64 bit but I'm not sure, since I'm not seeing any info about that on the "about java"
pseudo bloom
Does it happen randomly or does a specific action cause the game to freeze? I've...
there is a file named that, I'll send it in a moment.
fast flare
Ah, now that's more helpful
There's a lot of entries mentioning java.lang.OutOfMemoryError: Java heap space
This indicates that the game ran out of memory (RAM)
I assume that's why it crashes
pseudo bloom
hm, I have 32 Gigabytes of RAM, I doubt if that's the reason...
fast flare
Could you run the following command in command line?
java --version It should output the java version information
pseudo bloom
what do you mean by command line? how can I find that?
pseudo bloom
ok, sure
Unrecognized option: --version
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
pseudo bloom
oh, ok, no problem
java version "1.8.0_381"
Java(TM) SE Runtime Environment (build 1.8.0_381-b09)
Java HotSpot(TM) Client VM (build 25.381-b09, mixed mode, sharing)
fast flare
Hm, usually it would indicate what architecture it's installed for (32/64-bit).
At least the issue is now narrowed down to java its heap allocation, rather than the game itself.
Now before I recommend you to try to reinstall Java or the like. Are you familiar with how to set custom launch arguments for applications on Steam?
Appending the following argument will tell Java to use 6 gigabytes of memory at most:
-Xmx6g (note how there is no space)
There's a discussion on Stack overflow website on how to change the heap size.
https://stackoverflow.com/questions/1565388/increase-heap-size-in-java
pseudo bloom
Hm, usually it would indicate what architecture it's installed for (32/64-bit).
...
in the launch options, right?
fast flare
I don't remember from the top of my head how it's exactly called, but sounds right
pseudo bloom
oh, so I should reinstall it, right?
desert sierraBOT
Ptag java down
