Theotown does not start

[tacit quail]

I tried to start the game, but it won't start. No message about what happened is displayed. The problem is also that in "C:\Users\user\TheoTown" the game does not create a crash file to view the error.
There is also nothing written in the folder where the game is installed.

Help, please

[celest drum]

Do you have 64 bit java installed?

[tacit quail]

Yes

[celest drum]

do you have a log file? if so you can send that here

[tacit quail]

No, but where can I get it?

[celest drum]

Ptag files

[rotund wharf]

TheoTown files are located under such directories:

• Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[celest drum]

log.txt file

[tacit quail]

These are all the files in the folder

[tacit quail]

I don't want to seem intrusive, but what should I do?

[celest drum]

@sinful viper

[sinful viper]

I suggest looking into the event viewer for potential crashes

[tacit quail]

What should I do?