When I try to download the game, this window appears

[cursive crane]

Looks like a Google issue

We can't do much about it

[south grove]

does it make sense to email the developers? just such a problem is only with TheoTown other applications install without problems

[stuck sundial]

What version of android do you have

And what is the architecture of the processor

[south grove]

12

[south grove]

Snapdragon 665
8 cores and 2000 MHz

[stuck sundial]

Then I got no clue

[verbal girder]

Have you tried this version: https://github.com/TheoTown-Team/translations/blob/master/android-playstore-release.apk

[faint orchid]

uninstall theotown then try installing that

[south grove]

That's the problem, I don't have it installed ТеоТown

[faint orchid]

what device are you on?

[south grove]

vivo v20se

[faint orchid]

Ptag files

[rotund iris]

TheoTown files are located under such directories:

▪︎ Windows: C:\Users(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[faint orchid]

see if your theotown folder is still there in your storage

[south grove]

yes

[faint orchid]

delete it

[faint orchid]

then try installing from here

[south grove]

uninstalled and tried to install again

writes the same

[south grove]

.

[stuck sundial]

Clearly, it is not uninstalled as it conflicts with already installed package

[south grove]

so the game is not installed

[faint orchid]

||heres a simple solution you probably do not want to try: factory reset||

[faint orchid]

are you sure you got them all?

[south grove]

such a decision

[south grove]

didn't quite understand what you meant

[faint orchid]

are you sure you deleted all the theotown files?

[south grove]

Yes. i selected the whole file and deleted everything

cart was also empty

so the file is permanently deleted

[stuck sundial]

There's an app that is pretending to be TheoTown

[faint orchid]

try restarting your device then try?

[faint orchid]

An impostor 👀

[south grove]

can i find it somehow?

[stuck sundial]

TheoTown package ID is info.flowersoft.theotown.theotown

[south grove]

xd

[stuck sundial]

You would check your installed applications for that package ID

[south grove]

in the files of installed applications you need to find a folder with the same name?

[stuck sundial]

I would install this to ease the work

https://play.google.com/store/apps/details?id=com.lb.app_manager

[south grove]

nothing was found