#the game keeps on crashing when i open the folder icon in the create region button, what do i do?

1 messages · Page 1 of 1 (latest)

woeful gust
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I'm on pc btw, but when i try to open it, it crashes the game.

cerulean iron
woeful gust
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pretty sure i have like a lot of RAM

cerulean iron
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Make smaller regions

cerulean iron
woeful gust
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it doesnt, the game just quits automatically

cerulean iron
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Ptag files

trim dirgeBOT
# cerulean iron Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

cerulean iron
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send the crash file

cerulean iron
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hey @woeful gust, mind sending the crash.txt file?

viscid tree
wise latch
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  1. Restart the Game: Sometimes, a simple game restart can resolve temporary glitches or issues. Close the game completely and relaunch it to see if the problem persists.

  2. Update the Game: Make sure you have the latest version of TheoTown installed on your device. Developers often release updates that address known bugs and improve game stability. Check your app store or the game's official website for any available updates.

  3. Clear Cache/Data: If the game continues to crash, clearing the cache or data associated with TheoTown may help. Note that this may remove any saved settings or progress, so proceed with caution. Go to your device's settings, find the application manager or apps section, locate TheoTown, and clear its cache and/or data.

  4. Reinstall the Game: If the previous steps didn't work, you can try uninstalling and reinstalling TheoTown. This ensures a clean installation and may resolve any corrupted files that could be causing the crashes. Before doing so, ensure that your game progress is backed up if possible.

  5. Contact Support: If the issue persists after trying the above steps, it's recommended to reach out to the game's official support channels. Developers can provide specific troubleshooting guidance or inform you if there are known issues and upcoming fixes.