game doesnt launch | TheoTown | Page 1

coral cobalt Apr 26, 2023, 11:10 PM

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game doesnt launch , trying to run it on windows 10

eager walrus Apr 26, 2023, 11:56 PM

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Ptag java

clever crownBOT Apr 26, 2023, 11:56 PM

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eager walrus Ptag java

https://www.java.com/en/download/manual.jsp

eager walrus Apr 26, 2023, 11:56 PM

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Download 64 bit java and report back

coral cobalt Apr 27, 2023, 12:02 AM

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eager walrus Download 64 bit java and report back

I did, nothing changed

eager walrus Apr 27, 2023, 12:02 AM

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did you restart your computer?

coral cobalt Apr 27, 2023, 12:03 AM

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yep

eager walrus Apr 27, 2023, 12:10 AM

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Ptag files

clever crownBOT Apr 27, 2023, 12:10 AM

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eager walrus Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

eager walrus Apr 27, 2023, 12:10 AM

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Can you get the crash.txt

coral cobalt Apr 27, 2023, 12:17 AM

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eager walrus Can you get the crash.txt

Its not there

eager walrus Apr 27, 2023, 12:17 AM

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then the log.txt

coral cobalt Apr 27, 2023, 12:18 AM

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eager walrus then the log.txt

[1.10.95p] 2023/04/27 01:57:04: Startup
[1.10.95p] 2023/04/27 01:57:04: Configure lwjgl3 1280x720
[1.10.95p] 2023/04/27 01:57:04: Instantiate lwjgl3
[1.10.95p] 2023/04/27 01:57:05: create() cold start
[1.10.95p] 2023/04/27 01:57:06: translation uk_UA
[1.10.95p] 2023/04/27 02:13:22: Startup
[1.10.95p] 2023/04/27 02:13:23: Configure lwjgl3 1280x720
[1.10.95p] 2023/04/27 02:13:23: Instantiate lwjgl3
[1.10.95p] 2023/04/27 02:13:23: create() cold start
[1.10.95p] 2023/04/27 02:13:24: translation uk_UA
[1.10.95p] 2023/04/27 02:13:51: Startup
[1.10.95p] 2023/04/27 02:13:51: Configure lwjgl3 1280x720
[1.10.95p] 2023/04/27 02:13:51: Instantiate lwjgl3
[1.10.95p] 2023/04/27 02:13:52: create() cold start
[1.10.95p] 2023/04/27 02:13:52: translation uk_UA

eager walrus Apr 27, 2023, 12:20 AM

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Try verifying the files

coral cobalt Apr 27, 2023, 12:20 AM

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I did like 3 times already

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Gonna try again then

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Still doesnt launch

coral cobalt Apr 27, 2023, 1:16 AM

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@eager walrus soo? Any solution?

eager walrus Apr 27, 2023, 1:32 AM

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coral cobalt <@326167365677219840> soo? Any solution?

Give this a look through https://discord.com/channels/365478391719264276/1092464211587764375

coral cobalt Apr 27, 2023, 1:58 AM

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eager walrus Give this a look through https://discord.com/channels/365478391719264276/1092464...

I did

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It didnt help

eager walrus Apr 27, 2023, 3:37 AM

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@woven shard suggestions

woven shard Apr 27, 2023, 5:01 AM

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Show the out file

coral cobalt Apr 27, 2023, 5:04 AM

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woven shard Show the out file

[LWJGL] [ThreadLocalUtil] Unsupported JNI version detected, this may result in a crash. Please inform LWJGL developers.
info.flowersoft.theotown.theotown 1.10.95p (11095) Windows 10 10.0

woven shard Apr 27, 2023, 5:06 AM

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Is that all of it?

coral cobalt Apr 27, 2023, 5:06 AM

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Yep

woven shard Apr 27, 2023, 5:06 AM

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Consider reading from here

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#1092464211587764375 message

coral cobalt Apr 27, 2023, 5:25 AM

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woven shard https://discord.com/channels/365478391719264276/1092464211587764375/109253112954...

What do i do in event viewer

woven shard Apr 27, 2023, 5:25 AM

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You'd look for errors or logs relating to Java or TheoTown

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https://support.box.com/hc/en-us/articles/360043693234-How-to-Collect-Microsoft-Event-Viewer-Logs-for-Box-Application-Issues

Box Support

How to Collect Microsoft Event Viewer Logs for Box Application Issues

Sometimes, when troubleshooting complex issues with Box Desktop Apps, it's necessary for us to get some additional information to troubleshoot the issue further. To help us get to the root cause ...

coral cobalt Apr 27, 2023, 5:39 AM

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woven shard You'd look for errors or logs relating to Java or TheoTown

It didnt find anything related to theotown but theres alot of java stuff

woven shard Apr 27, 2023, 5:42 AM

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What about the Java stuff

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What are the errors

coral cobalt Apr 27, 2023, 6:15 AM

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woven shard What are the errors

Сегмент пам’яті з помилкою: 1422937529569131957, тип 5
Ім’я події: BEX64
Відповідь: Недоступно
Код CAB-файлу: 0

Підпис проблеми:
P1: javaw.exe
P2: 8.0.2810.9
P3: 5fd0dac0
P4: ucrtbase.dll
P5: 10.0.19041.789
P6: 2bd748bf
P7: 000000000007286e
P8: c0000409
P9: 0000000000000007
P10:

Вкладені файли:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBA7C.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC02A.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC04A.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC058.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC087.tmp.txt

Можливе розташування файлів:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_javaw.exe_f370eeb2d1d9aaf4ad47661aff251b6ec_6ff2ed9f_625a9151-da2a-4630-99c3-8e2c3ac19aa4

Символ аналізу:
Повторний пошук рішення: 0
Код звіту: 588135d1-12a6-44ba-8d55-13a516197ea8
Стан звіту: 268435456
Гешований сегмент пам’яті: f6dee974c2074c6a73bf4a24e38a3db5
GUID CAB-файлу: 0

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One of them

woven shard Apr 27, 2023, 7:34 AM

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Looks like Java crashes

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Which is a Java issue

coral cobalt Apr 27, 2023, 1:44 PM

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woven shard Which is a Java issue

So i cant do anything about it?

woven shard Apr 27, 2023, 1:45 PM

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I'd look into fixing Java

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Maybe reinstalling it

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No idea

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This is not a TheoTown issue

#game doesnt launch