Game don't launch | TheoTown | Page 1

earnest palm Apr 3, 2023, 3:02 PM

#

When i go to Steam to launch the game, it dont launch. No error message, it just don't launch. I've installed reinstalled the game 3 times, downloaded Java twice and still the same problem. Need help

fresh parrot Apr 3, 2023, 3:14 PM

#

Verify your game files

earnest palm Apr 3, 2023, 3:16 PM

#

i've done it already

fresh parrot Apr 3, 2023, 3:16 PM

#

Check the game files for any crash logs

#

Ptag files

quick oakBOT Apr 3, 2023, 3:16 PM

#

fresh parrot Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

earnest palm Apr 3, 2023, 3:17 PM

#

nope

#

there's not a file named "TheoTown" in my users folder

fresh parrot Apr 3, 2023, 3:18 PM

#

There should be

#

I would assume that's your issue

earnest palm Apr 3, 2023, 3:18 PM

#

fresh parrot Apr 3, 2023, 3:18 PM

#

Maybe check your steam folder?

#

But it should be there

tardy forum Apr 3, 2023, 3:19 PM

#

As I know you can acces the game files from Steam

earnest palm Apr 3, 2023, 3:19 PM

#

yes i know

#

but just a question

#

The TheoTown folder in the users folder, it should appears when the game is installed or when i downloaded it ?

#

but nothing wrong with my steam folder

fresh parrot Apr 3, 2023, 3:20 PM

#

Should have on install

#

I have to run but I can help in about an hour or so

earnest palm Apr 3, 2023, 3:21 PM

#

ok

#

but i know the problem is not coming from steam

spiral ledge Apr 3, 2023, 3:28 PM

#

hmm weird, what i think it may be happening is that the game cannot properly make the folder on that location and/or the game cannot read files correctly and thus failing to launch

#

try running steam and the game as admin to see it that fixes something

#

also, how much sotrage do you have available?

earnest palm Apr 3, 2023, 3:35 PM

#

196go

earnest palm Apr 3, 2023, 3:36 PM

#

spiral ledge try running steam and the game as admin to see it that fixes something

nope

#

nothing

#

nothing happens

spiral ledge Apr 3, 2023, 3:37 PM

#

hm ok

#

try reinstalling the game onto your C: drive if you haven't already

earnest palm Apr 3, 2023, 3:37 PM

#

i have

#

the game is always installed in the c drive

#

the gane is properly installed

#

i mean i can find it in the steam folder

#

but it dont launch

hard trail Apr 3, 2023, 3:44 PM

#

Ppunish @wary rock

quick oakBOT Apr 3, 2023, 3:44 PM

#

hard trail Ppunish <@456226577798135808>

The punishment menu is already open for the user.

spiral ledge Apr 3, 2023, 3:45 PM

#

Gotcha already

earnest palm Apr 3, 2023, 6:32 PM

#

guys?

earnest palm Apr 3, 2023, 6:52 PM

#

i even re-installed steam and it's still bugging

#

at least if i cant play i wanna a refund

#

thats litteraly the bare minimum

#

i even tried 3 cracks of the game

#

no works

fresh parrot Apr 3, 2023, 7:26 PM

#

@hard trail thoughts?

#

I mean steam refunds are quite easy to get

earnest palm Apr 3, 2023, 7:27 PM

#

i cant

#

i bought the game 2 years ago and have 6.4hours of play

fresh parrot Apr 3, 2023, 7:27 PM

#

So if you have been able to play it before it's a user issue

#

as for what the issue is

earnest palm Apr 3, 2023, 7:28 PM

#

noooooooooooooooooooooooooooooooooooooooooooooooo

fresh parrot Apr 3, 2023, 7:28 PM

#

Let's wait and see what the dev says

hard trail Apr 3, 2023, 7:28 PM

#

I have no idea

fresh parrot Apr 3, 2023, 7:28 PM

#

Well

hard trail Apr 3, 2023, 7:28 PM

#

I'd look into the windows event viewer for clues

earnest palm Apr 3, 2023, 7:28 PM

#

the theotown file in the users folder dont generate

#

thats the problem

fresh parrot Apr 3, 2023, 7:30 PM

#

hard trail I'd look into the windows event viewer for clues

I mean you could do that

earnest palm Apr 3, 2023, 7:32 PM

#

so yeah what are we doing now

fresh parrot Apr 3, 2023, 7:33 PM

#

Try and find your windows event viewer

#

also stupid question, I assume you have restarted your PC a few times by now? (that wasn't mentioned in the OG message)

earnest palm Apr 3, 2023, 7:36 PM

#

what is the windows event viewer ?

#

and yes obviously i've restarted my pc

fresh parrot Apr 3, 2023, 7:36 PM

#

That one you'll have to search for I'm not to sure myself

earnest palm Apr 3, 2023, 7:37 PM

#

okay yes

#

i have the event viewer launched

#

what should i do now

fresh parrot Apr 3, 2023, 7:39 PM

#

I assume try launching the game

earnest palm Apr 3, 2023, 7:41 PM

#

nothing changes

fresh parrot Apr 3, 2023, 7:42 PM

#

Then at this point, unless Ja has other guidance, I would reach out to info@theotown.com to see about getting a refund

earnest palm Apr 3, 2023, 7:43 PM

#

I know what are you talking about

#

I found the problem

#

or i thing

#

javaw.exe
19.0.2.0
6387a214
javaw.exe
19.0.2.0
6387a214
c0000409
000000000005784d
2fd0
01d9666472e553fa
C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
b71b81c1-1e9b-46c8-88af-f33cf264bbdf

#

Nom de l’application défaillante javaw.exe, version : 19.0.2.0, horodatage : 0x6387a214
Nom du module défaillant : javaw.exe, version : 19.0.2.0, horodatage : 0x6387a214
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000005784d
ID du processus défaillant : 0x2fd0
Heure de début de l’application défaillante : 0x01d9666472e553fa
Chemin d’accès de l’application défaillante : C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
Chemin d’accès du module défaillant: C:\Program Files\Common Files\Oracle\Java\javapath\javaw.exe
ID de rapport : b71b81c1-1e9b-46c8-88af-f33cf264bbdf
Nom complet du package défaillant :
ID de l’application relative au package défaillant : *

#

the problem is with "jawaw.exe"*

hard trail Apr 3, 2023, 7:44 PM

#

Your java installation may be corrupted

earnest palm Apr 3, 2023, 7:44 PM

#

How ?

#

I've installed and re-installed java like 5 times

hard trail Apr 3, 2023, 7:44 PM

#

TheoTown requires 64-bit Java 8 installation

earnest palm Apr 3, 2023, 7:44 PM

#

I've did this

#

I've installed several times Java 8 64 bits

#

can u send me a installer

#

cause all the javas i've been using i've downloaded it in the java official website

hard trail Apr 3, 2023, 7:45 PM

#

It would appear that you're using Java 19

earnest palm Apr 3, 2023, 7:45 PM

#

? no

hard trail Apr 3, 2023, 7:46 PM

#

The javaw.exe claims version 19.0.2.0

earnest palm Apr 3, 2023, 7:46 PM

#

how

#

i

#

i think the game is still "connected" to a java version that i have installed that i deleted

hard trail Apr 3, 2023, 7:46 PM

#

Please run the java -version command in a command line

earnest palm Apr 3, 2023, 7:47 PM

#

nothing happens

#

hard trail Apr 3, 2023, 7:49 PM

#

It should return the Java version information.

earnest palm Apr 3, 2023, 7:49 PM

#

can you send me a java installer

hard trail Apr 3, 2023, 7:49 PM

#

My diagnosis is bad Java installation.

earnest palm Apr 3, 2023, 7:49 PM

#

how

hard trail Apr 3, 2023, 7:50 PM

#

Because the command cannot even retrieve the Java version

#

https://www.java.com/download/ie_manual.jsp

earnest palm Apr 3, 2023, 7:52 PM

#

A version of mine is outdated

fresh parrot Apr 3, 2023, 7:52 PM

#

So does it work now

earnest palm Apr 3, 2023, 7:54 PM

#

nope

#

same error

#

it says that i have an 19.0.20 java

fresh parrot Apr 3, 2023, 7:58 PM

#

which on are you downloading?

earnest palm Apr 3, 2023, 7:59 PM

#

I've found the problem

#

I have JDK 19 installed

#

i think the problem is that

#

The problem was that

#

I'm sorry guys for the time y'all lost with me

#

Thanks you very much

fresh parrot Apr 3, 2023, 8:03 PM

#

Eh it's what we're here for

#

Enjoy the game

#Game don't launch