Crash due to corrupt preferences files | TheoTown | Page 1

jolly wadi Mar 15, 2023, 2:22 PM

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i got these 3 errors and the last one keeps repeating itself making me unable to open the game
ive already downloaded java 64, uninstalled and redownloaded it and also verified the files and deleted all the files and it still wont work
i dont know what to do about them

uncut moon Mar 15, 2023, 2:49 PM

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@jade heart there are new to me... ideas?

jade heart Mar 15, 2023, 2:55 PM

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I would like you to send the full crash.txt file and the log file

jolly wadi Mar 15, 2023, 3:18 PM

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where do i find the log file

jade heart Mar 15, 2023, 3:22 PM

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Ptag files

pliant narwhalBOT Mar 15, 2023, 3:22 PM

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jade heart Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

jolly wadi Mar 15, 2023, 4:06 PM

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📎 log.txt 📎 out.txt 📎 crash.txt

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all 3 files i found in there

uncut moon Mar 16, 2023, 4:56 PM

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cough cough @jade heart

jade heart Mar 16, 2023, 5:01 PM

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Looks like file permission error

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No idea

jolly wadi Mar 17, 2023, 12:13 PM

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so uh

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what do i do about it??

jade heart Mar 17, 2023, 12:18 PM

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Looks like the game does not have write access to that directory

jolly wadi Mar 17, 2023, 12:55 PM

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hmmm maybe i can change the acces to it

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OOOOH

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GUYS FOUND IT

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i had to delete everything in the .prefs folder

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apparently it was making the game crash

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i got it fixed now and can play it

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thx for the help guys

jade heart Mar 17, 2023, 1:03 PM

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Sometimes the best fix is just deleting a folder

jolly wadi Mar 17, 2023, 1:04 PM

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so basically everything in the folder was marked as ''hidden''

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cus the game replaced the files with non hidden files

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i guess the game couldnt find them or smth

jade heart Mar 17, 2023, 1:04 PM

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No idea

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At least it works now

jolly wadi Mar 17, 2023, 1:04 PM

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yeah

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anyways thx

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it did reset all my progress tho but i can live with that Smug

#Crash due to corrupt preferences files