cant recover | LUKSO | Page 1

royal spire Jun 6, 2024, 1:44 PM

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I tried to get my wallet over to my laptop from my computer.
i couldnt login to the same profile it made a new one. I then tried reinstalling the UP extension, but forgot that i was logged into the same mail on my computer so i was logged out from my wallet on the computer. Now i cant recover the wallet because I think i havnt setup a recovery method. anything I can do now? is it really possible to set up the wallet without a recovery method?

fiery plaza Jun 6, 2024, 1:52 PM

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Impossible, just if you have a private key you can recover

royal spire Jun 6, 2024, 1:53 PM

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so theres nothing to do

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i just lost my whole bag

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?

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i cant use my password to anything anymore?

royal spire Jun 6, 2024, 3:13 PM

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im still connected to my common ground, can that fix it?

earnest sleet Jun 7, 2024, 4:17 PM

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Hey

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It doesn't sounds likely I'm afraid, if you share your profile address I can double check for you?

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or if you happen to have created your UP on universal.page they have a different email recovery that might work

royal spire Jun 7, 2024, 8:43 PM

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my address is: 0x6Fe4DFe23A80BD347f9c76BDDC5B8959b0495544

royal spire Jun 9, 2024, 11:06 AM

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?

royal spire Jun 12, 2024, 3:03 PM

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Have you checked?

earnest sleet Jun 17, 2024, 10:22 AM

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Hey @royal spire, sorry I was on vacation last week

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Unfortunately recovery isn't set up on this profile. So if you cannot access the extension you were intially using, it won't be possible to gain access to that profile

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Just to check though, when you tried to download the extension on the your laptop, it wasn't possible. So what did you do with the extension on your computer? You said it logged you out, but that wouldn't happen autmatically, in fact you can only delete the data/extension.

royal spire Jun 18, 2024, 8:43 AM

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it did delete it automatically (I think) when i deleted the extension on my laptop since i was logged into the same gmail on my computer and it also deleted the extension on there.

earnest sleet Jun 20, 2024, 3:17 PM

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Adding your profile to another extension would not affect previous extensions. The only way to link your profile to a new extension is by using recovery or your private keys (which is sounds like neither apply to you).

So what I suspect has happened, is that you used your Google email on one machine, then your Google account login method on the other.....but to LUKSO those are not recognised as the same. Therefore you would have created a new profile on your laptop.

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So unfortunately here, if you don't have your private key copied down somewhere, you won't be able to access the profile you shared above.

earnest sleet Jun 27, 2024, 4:17 PM

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@royal spire is there anything else I can do to help you here mate?

#cant recover