#Cant recover profile

23 messages · Page 1 of 1 (latest)

gilded bolt
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I tried to recover my profile but it sayd that my profile was already on the up ex. So reinstalled the extention and now I cant create anyprofiles because I already have 6. I have the right private key but cant access the recovery feature

molten fulcrum
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Hello @gilded bolt are you still having problems recovering your profile?

gilded bolt
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Hi, yes

gilded bolt
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I do need help pls

bronze tendon
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Do you have other profiles in your extension?

gilded bolt
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I had to delete my extension so right now no because I cant get over 6 profiles with my discord/twitter

bronze tendon
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So now you have a fresh extension?

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Is it still showing that your profile already exists in the extension?

gilded bolt
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This is what I have , and I cant create one because I already have 6 and 6 is the max. But I am sure I have the good private key

Screenshot_2024-03-20_203555.png
little summit
gilded bolt
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I did delete the extension

little summit
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If you have a private key you can recover by the metamask

gilded bolt
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I did had my private key to metamask but I cannot see my funds

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Thanks for the helps btw , if you help me until I get my fund I will send you 20$ in lyx

little summit
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The private key written in the settings belongs to your controller address, your UP profile does not have a private key

little summit
gilded bolt
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I understand but like I said, I cannot do this process because it requires me to sign in on the extention with a profile. I cant because I already have 6 link to my twitter/discord , 6 is the maximum

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can you dm me?

gilded bolt
slate horizon