Portal on helm doesnt work

[deep elbow]

idk why but for some reason my portal for seasonal content cant be accessed idk if im missing a quest or whats going on

[pale kettle]

If the portal is actually there, then make sure you're walking through the middle exactly and not jumping.

[deep elbow]

the portal is just empty

its there but the green part isnt

[eternal haven]

its buggy walk in backwards

[deep elbow]

didn work

[eternal haven]

can you send me a clip?

[deep elbow]

yeah hold on