Remote Access broken | Home Assistant | Page 1

soft mantle May 5, 2026, 5:33 PM

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Last week Remote Access via NabuCasa cloud seemed to brake.
Steps that i tried:

Reboot
Toggle Connection on and off
Log out and back in
Disable IPv6 and Reboot
another Reboot
Change DNS to Cloudflare

I can ping the Internet and resolve Public DNS entries.
Settings show me Not connected. Trying to reconnect.
This weekend my public xyz.ui.nabu.casa Frontend stopped showing me trying to reconnect but a TLS error.
curl https://xyz.ui.nabu.casa curl: (35) TLS connect error: error:0A000126:SSL routines::unexpected eof while reading
openssl s_client -connect xyz.ui.nabu.casa:443
Connecting to 159.89.214.127 CONNECTED(00000003) 0003C07B337F0000:error:0A000126:SSL routines::unexpected eof while reading:ssl/record/rec_layer_s3.c:698:
Someon got any Ideas on how to fix it? Support is not very helpful.

zenith lance May 5, 2026, 5:36 PM

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We are the same support here. Have you tried resetting cloud data (clearing your certificate and requesting a new one)?

soft mantle May 5, 2026, 5:38 PM

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where can i do that?

zenith lance May 5, 2026, 5:39 PM

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3 dots in the upper right corner of the HA Cloud page

soft mantle May 5, 2026, 5:43 PM

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Remote access is being prepared. We will notify you when it's ready.
it changed to a diffrent message. so i guess i'll have to wait?
i dont want to seem rude. i was getting a bit frustrated and didnt think that it should break, when nabucasa is initiating the transaction.

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it is working now

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thank you

zenith lance May 5, 2026, 5:46 PM

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we don't initiate it. It's a reverse proxy so HA always is the one to reach out and make the connection. Nabu casa doesn't know how to reach your server if HA doesn't make the call out. The certificate is managed by HA and stored there too. So whenever the connection drops, or if there's a problem with the certificate, there's an issue on the HA side which needs to be investigated, or an issue with the subscription/payment.

#Remote Access broken