unique pumice
Morning! Everything was working great until the last few months. I am no longer able to access through nabucasa cloud URL. If I am on my network, or off it. I can only access through the local IP on my network.
The cloud URL gives me the "Unable to Connect to HA" message.
Tried a few web browsers (chrome and safari), cleared cache, cloud connection status: connected, IPv6 is disabled
mystic orbit
Same here. My remote HA instance is 700 miles away, so I'm a bit of a mess today. I know it's up because it's sending me Telegram messages, and it pings from the remote router.
I was able to poke a hole in the remote site router so I could port 8123 to the HA PC. Logged in and rebooted it. Now the cloud route seems to be working again.
upbeat mulch
@unique pumice HA needs to be connected to Nabu Casa for the remote access to work. It's not about what devices you are using to reach it, but whether HA shows as connected on the Home Assistant Cloud page in HA settings. What do you see there?
upbeat mulch
have you done a reboot of the system (not a restart of HA) using the advanced option in the ha restart menu?
unique pumice
I have a few times :[. Reboot (not restart), logged in and out of the cloud in HA, tried disabling IPV6, private browsers, different devices,
upbeat mulch
Can you download and share the support file using the 3 dots in the upper right corner of the Home Assistant Cloud page in the HA settings?
unique pumice
Can you download and share the support file using the 3 dots in the upper right ...
I got a message back from the support team. They said "This is not a network issue but something to do with your user accounts and tokens. Can you go ahead and remove all existing refresh tokens for your users and remove the mobile app integration in the Devices and Services page"
So now i am trying to figure that out
woohoo that fixed it. Just deleted all my phones from the mobile app intergrations page, changed my users password to reset the tokens, and restarted HA
supple oyster
i am having the same issue
unable to connect to HA from web or phone
have tried to reset the HA Yellow back and downloaded the backup again. i then have access for a few secs but then it disconnects
unique pumice
unable to connect to HA from web or phone
So it doesnt work even when on your network? Are you trying to use the IP or the cloud login URL?
supple oyster
both
