Home Assistant Cloud | Home Assistant | Page 1

ivory nova Feb 4, 2026, 6:08 PM

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Hey.

Since 10. january, when i created an Nabu Casa account.

I haven't been able to connect to my remote accesss account when i try to login on the home assistant app, i've tried on every device thats logged in, and on the browser.

When i try to login it says "Unable to reach Home Assistant Cloud".

Can somebody help me with this.

fiery mauve Feb 4, 2026, 7:10 PM

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https://support.nabucasa.com/hc/en-us/articles/25620486925085-Unable-to-reach-Home-Assistant-Cloud

Nabu Casa

Unable to reach Home Assistant Cloud

There are multiple reasons Home Assistant Cloud cannot be reached. This page provides instructions how to troubleshoot the "Unable to reach the Home Assistant Cloud" message.
Message: "Unable to re...

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Have you tried the steps here?

ivory nova Feb 5, 2026, 12:54 PM

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Am i supposed to have IPv6 activated?

I know a lot about wifi, and internet but its all self tought, so im not so sharp when it comes to this

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Nevermind, it says black on white that its supposed to be disabled

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I have resolved it. Thank you very much for the support.

For future acknowledge, i solved the issue, by setting the IPv6 under Configure network interfaces to disabled.

#Home Assistant Cloud