#HA Reinstall

1 messages · Page 1 of 1 (latest)

frigid blaze
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I had an issue with HA where HA was saying Supervisor was down. So I just backed up my instance. Then of create a new install 2026.1.2 and restored from backup. All seemed to go well but my matter devices seem to be off line. I tried to have HA Ping the device via the gui and I get the following message (Immediately)
"The device ping failed. Additional information may be available in the logs."

I searched the logs and don't see anything related to ping. I did look in my unifi and I see the matter device and can ping it via it's IP.

Do you have any suggestions what may have gone wrong or what I need the check would be appriciated. I'm fairly need to HA but until this all has been going well.

P.S. I upgraded after finding the issue to 2026.1.3 but have the same issue.

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I just found this message. Does this help?

glass creek
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Did you reboot after restoring?

frigid blaze
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Yes and also did the upgrade. But just rebooted just for good measure. Still can't ping.