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Is anyone else having issues with Nabu Casa Remote UI right now?
Symptoms on my side:
Looks like a possible partial SniTun outage or regional issue (us-east?).
Would be good to confirm if others are seeing this too.
nova lintel
I am having issues too -- I came here to find out if I'm alone.
Logger: hass_nabucasa.remote
Source: runner.py:289
First occurred: 8:41:43 AM (6 occurrences)
Last logged: 8:44:43 AM
Timeout connecting to snitun server
@plain forum just to rule out "our side" you don't happen to be on Shaw in Canada?
I am also using Unifi, but .. that seems unlikely to be a cause.
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I am having the same issue as you. I am using Unifi as well but it does not seem that the UDM Pro is blocking any connections. I am located in NYC.
nova lintel
Yea, I also don't see anything obvious on my UDM Pro, but funny that we're using the same ..
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Yes haha. I went through the flows and nothing is being blocked.
When did the issue start for you? I noticed it this morning.
nova lintel
Yea, I noticed it when I woke up this morning.
Probably ~1 hour ago?
Last night I setup something that was making requests to the cloud endpoint -- and thought maybe I caused it by ddosing myself, but .. it wasn't that. So I spent some time swapping it over to just hit HA directly.
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Same here. About an hour ago. I sent in a support ticket to Nabu Casa, but I'm still wondering if this could be local issues on our end or whether this is a Nabu Casa outage.
Hoping to hear that more users are encountering this error
nova lintel
Sounds like you're a techy like me who in their head is like "both using UDM is .. suspcious..."
rancid oak
Working here and using us-east-1
remote server is us-east-1-3.ui.nabu.casa
But I'm not on the east coast. Colorado
nova lintel
I assume it normally says that here....
sand moon
My connection is also down.
rancid oak
you'd find the regional servers listed in the support file using the 3 dots in the upper right corner
in the cloud section
nova lintel
mitch, please tell me you're not using a unifi dream machine, lol
ah-ha
remote_server us-east-1-10.ui.nabu.casa
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us-east-1-11.ui.nabu.casa
nova lintel
I'm far west coast -- and with sam being NYC -- that seems to indicate more of an issue on the nodes than routing or anything ..
rancid oak
anything in the logs at the bottom of your support files?
nova lintel
nothing valuable
2026-01-22 08:41:43.315 ERROR (MainThread) [hass_nabucasa.remote] Timeout connecting to snitun server
2026-01-22 08:42:23.317 ERROR (MainThread) [hass_nabucasa.remote] Timeout connecting to snitun server
2026-01-22 08:42:56.319 ERROR (MainThread) [hass_nabucasa.remote] Timeout connecting to snitun server
2026-01-22 08:43:33.321 ERROR (MainThread) [hass_nabucasa.remote] Timeout connecting to snitun server
...
over and over
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Same error here
sand moon
mitch, please tell me you're not using a unifi dream machine, lol
UDR7, so maybe related
nova lintel
damn ... 3/3 unifi gear -- coincidence or not ...
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It may be.. I hope its not a Unifi issue.
keen dragon
New to the HA discord, this was the longest 10min wait so I can send a message...
My setup says connected on Remote Access and also on the nabu.casa site. From South Africa.
I have the same error:
Logger: hass_nabucasa.remote
Source: runner.py:289
First occurred: 18:37:24 (11 occurrences)
Last logged: 18:43:41
Timeout connecting to snitun server
Using TP-Link Deco mesh, so not UDM or not only UDM related.
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What Nabu Casa remote server are you using? @keen dragon
nova lintel
That makes me happy lol ...
keen dragon
@plain forum wish I knew how to tell you.
nova lintel
/config/cloud/account -> click ... -> 'download support package' -> expand "cloud" its listed there
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Home Assistant Settings -> Home Assistant Cloud -> 3 dots on the top right
Then download support package, scroll to cloud, expand it and it will show the remote_server
rancid oak
ha everyone experiencing this tried rebooting the system (not a restart of HA)?
to restart all networking services
rancid oak
the advanced options of the restart menu has the reboot option
nova lintel
doing it now.
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I have tried a full reboot as well as just HA @rancid oak. Still experiencing issues.
keen dragon
Thanks @nova lintel @plain forum us-east-1-8.ui.nabu.casa
nova lintel
if someone else wants to NOT do it .. two data points 🙂
keen dragon
@rancid oak yes rebooted system completely, not change
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not a lot of the same nodes here...
Seems that everyone experiencing issues is on us-east-1 though.
keen dragon
I have another instance running elsewhere and it is working fine: us-east-1-17.ui.nabu.casa
rancid oak
We're reaching out to the cloud team.
How many here have tickets in?
(I'm with support and can see them, so just wondering)
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We're reaching out to the cloud team.
How many here have tickets in?
I have submitted a ticket.
late axle
@rancid oak Would it help if we all put in tickets?
keen dragon
The instance that is working is has not been updated to HAOS 17.0. Logged a ticket too.
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https://support.nabucasa.com/hc/en-us/requests/new Link to submit tickets
Do we think the issue is with Nabu Casa or something upstream?
late axle
us-east-1-11.ui.nabu.casa here, and not working. Not UDM. Not upgraded to OS 17.0. Running 2025.12.4.
sand moon
Not working on - us-east-1-8.ui.nabu.casa OS 16.3 Core 2026.1.2
nova lintel
i'm FULLY updated.
rancid oak
<@331814478238842882> Would it help if we all put in tickets?
at this point probably not
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@rancid oak The Nabu Casa status page still does not show any disruptions in service. Is the correct team aware of the issue?
nova lintel
I'm ... working .. now .. after a reboot of the machine
late axle
looks like it just came back up.
rancid oak
just coming back to say it should be good now
late axle
seconds after i entered a ticket.
sand moon
Back up
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Back online as well here.
rancid oak
cloud dev addressed something
nova lintel
so not related to rebooting, right?
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Not related to rebooting.
rancid oak
you may need to restart ha. it was not related to rebooting no
late axle
@rancid oak thank you!!
keen dragon
Working again, without any intervention. Thanks all for tickets and taking the time to help troubleshoot.
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Thanks @rancid oak. Do you know what was the cause of the issue?
rancid oak
not yet
Ok they still need to dig deeper for the root cause but in general a thread was crashing, and restarting a container fixed it
keen dragon
Thanks @rancid oak 👍
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Ok they still need to dig deeper for the root cause but in general a thread was ...
Thanks for the info @rancid oak. If possible, once the root cause is determined, I would be very interested to hear what it was.
