coarse fiber
The web browser works on a PC after a few attempts of waiting “loading data”
The mobile app doesn’t connect, just constantly spins “loading data”, for app and browser on mobile device. It’s logged in with the user account but the GUI doesn’t load.
Any ideas? I’ve reboot multiple times, updates, cleared cache cookies, etc… uninstalled /reinstalled App
bold linden
Same here 😢locally works, via nabu casa cloud I’ll get the same error
coarse fiber
Same here 😢locally works, via nabu casa cloud I’ll get the same error
ok i thought it was only a me issue lol
wheat sequoia
#1459554555032502413 perhaps related? @coarse fiber @bold linden
coarse fiber
<#1459554555032502413> perhaps related? <@531230400085753858> <@5370143913805086...
im not using nabu casa tho. im using Homeway
wheat sequoia
im not using nabu casa tho. im using Homeway
do you have the same issue both locally and remotely?
coarse fiber
do you have the same issue both locally and remotely?
yes locally works and remotely works on my computer. But not my mobile app
wheat sequoia
yes locally works and remotely works on my computer. But not my mobile app
so neither works on the mobile app?
have you tried both local and remote via browser on the mobile device?
coarse fiber
so neither works on the mobile app?
have you tried both local and remote via bro...
Yes neither one is working . Getting "unable to connect to HA" Locally or remotely
indigo jay
wheat sequoia
Look here: https://discordapp.com/channels/330944238910963714/145698373138120705...
they have already stated they are not using NC and are having issues with the app locally. so its probably unrelated.
wheat sequoia
Yes neither one is working . Getting "unable to connect to HA" Locally or remote...
and on browser instead of app on mobile device it just fails completely?
coarse fiber
Browser all HA works just not mobile app at all
wheat sequoia
Browser all HA works just not mobile app at all
strange, is it possibly a permissions issue?
or perhaps try uninstalling app including clear of all data
then doing a full hardware restart of the mobile device
then reinstalling.
this could clear up potential DNS caching issues etc...
coarse fiber
strange, is it possibly a permissions issue?
or perhaps try uninstalling app in...
I have uninstalled the app multiple times and reinstalled fresh. Same issue
wheat sequoia
I have uninstalled the app multiple times and reinstalled fresh. Same issue
I understand that but did you full reboot the device inbetween like I suggested?
if its a dns caching issue in android this may help.
I am just trying to rule stuff out.
coarse fiber
if its a dns caching issue in android this may help.
I am just trying to rule st...
Restart my phone?
wheat sequoia
Restart my phone?
yes
coarse fiber
yes
doing that now. restarting my phone.
Same thing still not working after restart @wheat sequoia
wheat sequoia
Same thing still not working after restart <@354452014068924428>
if its working by browser but not the app on the same device then the only thing i can think of is some kind of permissions issue.
coarse fiber
if its working by browser but not the app on the same device then the only thing...
how do i check the permission?
wheat sequoia
how do i check the permission?
in the android security settings somewhere. it is in slightly different places on different devices/android versions etc...
coarse fiber
but its on all my mobile devices and tablets.
i have two phones and a tablet. plus my kids tablets and wife phone. non of the mobile app is working
wheat sequoia
i have two phones and a tablet. plus my kids tablets and wife phone. non of the ...
and browser is working on those devices too?
coarse fiber
yes all my devices. just logged in through my broswer without wifi and it works. just not mobile app
wheat sequoia
yes all my devices. just logged in through my broswer without wifi and it works....
are the sensors from the mobile devices updating inside home assistant on the mobile app integration?
trying to work out if its a complete connection failure or just a UI loading failure.
coarse fiber
it wont let me in the mobile app to check anything it just keeps loading data loop
wheat sequoia
it wont let me in the mobile app to check anything it just keeps loading data lo...
access it from within a browser and look at the mobile app integration page
this:
and see if any of the entities for your devices are receiving updates.
wheat sequoia
i have enabled all entites for my phone and still has the loading data loop
are those entities actually receiving updates?
coarse fiber
yes some are
wheat sequoia
okay so the app is communicating with the HA server and the issue appears to be limited to loading the UI
can you confirm the type of install and the version of home assistant running?
coarse fiber
@wheat sequoia Just want to say i appreciate your help very much!
coarse fiber
can you confirm the type of install and the version of home assistant running?
Install is android play store and version is
wheat sequoia
what about your server?
coarse fiber
what about your server?
where do i find that info
wheat sequoia
where do i find that info
settings --> about
then can screenshot the version info from there.
coarse fiber
settings --> about
wheat sequoia
do you have any custom ui/theme stuff installed?
coarse fiber
do you have any custom ui/theme stuff installed?
Yes you mean dashboard theme right?
wheat sequoia
yeah
coarse fiber
yes i do have some
wheat sequoia
yes i do have some
It could be that that is failing to load and causing it to fail.
coarse fiber
ok let me remove them and try. where would those be to remove.
wheat sequoia
ok let me remove them and try. where would those be to remove.
it depends on what exactly you have set up, I assume you installed them via hacs so can probably just remove them from there.
