#Sudden remote access broken?

1 messages · Page 1 of 1 (latest)

fervent onyx
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Hello,

I am a long time HA user and NC subscriber. This morning, suddenly this morning both my wife and I cannot connect to HA on our android phones. NC sub is paid and active, i was not doing any updates yesterday, etc. We both use cloud to handle remote connection, even when at home, this has always worked flawlessly for us. Suddenly today I can only connect via local ip.

So I tried updating and restarting HA, checking NC account. In there it says remote access is not connected. In my companion app it says Cloud connected but certificate is loading.

Any ideas why this has happened suddenly? I don't remember setting up my own certificates, I think NC should handle all that.

I want to try resetting cloud settings but firstly I wanted to understand what has happened to prevent it in the future and stop decreasing my WAF :-).

Many thanks.

umbral root
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Things happen locally, or through hardware updates, or ISP changes, or data corruption. The certificate is managed and stored by your system. Is it expired? Or just stalled at loading? Do you have the support file to share using the three dots in the upper right corner of the HA cloud page in HA?

#

Have you rebooted the system (not a restart of HA)?

spare karma
velvet jolt
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Same problem but the solution did not work. In Nabu Casa says remote access is connected but the link always ends in Unable to connect to Home Assistant

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I restarted Server, HA, Router, . . and nothing

pine laurel
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Looks like some bigger outage or problem as I see more people experiencing it

thin portal
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Must be a bigger problem, for everyone..? I just started to troubleshoot at my home and i cannot see anything thats wrong. Nothing have changed. 6 hours ago it worked but was extremly slow and now its not working at all.

umbral root
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Is everyone here using eu-central-1? You can see this in the support file using the 3 dots in the upper right corner of the HA cloud page.

cloud plaza
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Same here — I have about six installations here in Slovakia, and four of them haven’t been working since this morning.

solemn blaze
umbral root
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Yeah, someone is checking it out.

thin portal
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Yep, eu-central-1 here also.

thin portal
umbral root
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The person I am talking to directly about it yes. I am in support.

olive monolith
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Can the person you're talking to please update https://status.nabucasa.com/? I had to join the discord to figure out that there's a widespread issue.

thin portal
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Sounds great that someone are aware of this. Strange that status page is saying everything is working. Have spent hours troubleshooting before this "came up"..

olive monolith
umbral root
pine laurel
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Back to normal on my side, glad that it is fixed and working seamlessly 🙌

thin portal
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Yep! Working for me now, also!