#Thread Failed to save thread network credential, error

1 messages · Page 1 of 1 (latest)

hallow walrus
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I picked up a ZBT-2 and am trying to set it up on my HA setup (running on a linux VM in Truenas, with the ZBT-2 passed through). I have set up the OTBR add-on, Thread integration, added the ZBT-2 device in Devices & Services, and set up Matter integration/add-on. I was able to successfully send credentials to my phone once, and those creds are now in my iOS keychain. However, when I go to add matter devices (before it allows me to scan the matter qr code), I get the error in the title:
"Failed to save thread network credential, error: Thread network credentials does not match with any of the active thread networks around".

I have app/HA logs, but I'm not sure where to look to better understand the error. The matter integration says:

2026-01-01 14:12:36.488 [Verbose] [main] [ConnectivityWrapper.swift:117] syncNetworkInformation(completion:) > Current SSID: Optional("<my wifi SSID>"), current BSSID: Optional("XX:XX:XX:XX:XX:XX")
2026-01-01 14:12:36.489 [Verbose] [com.apple.root.user-initiated-qos.cooperative] [MatterRequestHandler.swift:30] selectThreadNetwork(from:) > preferredNetworkMacExtendedAddress: Optional("<>")
2026-01-01 14:12:36.489 [Verbose] [com.apple.root.user-initiated-qos.cooperative] [MatterRequestHandler.swift:34] selectThreadNetwork(from:) > threadScanResults: ["Network name: ha-thread-673f, Extended PAN ID: <>, Mac extended address: <>", "Network name: eero-thread-a45d, Extended PAN ID: <>, Mac extended address: <>"]
2026-01-01 14:12:36.490 [Verbose] [com.apple.root.user-initiated-qos.cooperative] [MatterRequestHandler.swift:38] selectThreadNetwork(from:) > Preferred Extended PAN ID (UInt64): Optional(<pan id for ha-thread-673f>)
2026-01-01 14:12:36.490 [Verbose] [com.apple.root.user-initiated-qos.cooperative] [MatterRequestHandler.swift:46] selectThreadNetwork(from:) > Using selected thread network, name: ha-thread-673f

Which is the correct thread network- it's the same thread network found in my iOS keychain.

thanks in advance!

signal-2026-01-01-164437_002.jpeg firefox_IZZPVODtUa.png
sleek cipher
hallow walrus
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yeah, I can borrow my partner's mac to try that.

I'm still a bit confused though- the credentials that show in Settings > Companion App > Debug > Thread are the same (ha-thread-673f) as what the OTBR add-on says is active. I'm just not clear as to why the HA app is trying to save the thread network credential. I've already saved it to my keychain, I'm just trying to connect the thread device to that same thread network. According to the logs, it looks like my phone found the network when it scanned.

hallow walrus
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also, if I try to add my device soon after the OTBR add on restarts, I do not get the 'failed to save thread network credential' error, but I still cannot connect my device to HA