iOS app unable to connect | Home Assistant | Page 1

young sky Dec 14, 2025, 9:54 AM

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Hi there, since a few days suddenly the companion app won’t load and after a long time of loading I am getting this screen.
Last thing I recall doing from the app was updating HA Core 2025.12.2.
I can access HA via browser on the my iPhone and Mac. Everything else seems to be working as usual. Due to time-constrains I haven’t made any changes recently not am using it to the fullest potential.
Update to 2025.12.3 hasn’t made a difference.
What to do here? In settings all is still there as it was.

golden tendon Dec 15, 2025, 8:10 AM

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When you tap retry, does it shows any error?

young sky Dec 15, 2025, 9:21 AM

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Hi Bruno 🙂 after retry it loads and gives the same error. Feeling a bit silly with this issue

golden tendon Dec 15, 2025, 9:23 AM

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ok, so no extra error on top of this one right?

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Can you retry a few more times than export your companion apps logs and DM to me?

young sky Dec 15, 2025, 9:25 AM

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On it and thank you!

golden tendon Dec 15, 2025, 10:00 AM

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Ok.. you logs indicate it is connecting successfully, which is weird, do you have more than 1 server in the app?

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I see a lot of A TLS error caused the secure connection to fail. which indicates your SSL certificate is broken

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Can you screen record connecting to the server using iOS Safari? Both, local and remote URL, you can DM as well if you prefer

golden tendon Dec 15, 2025, 1:23 PM

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For the record here: we chat via DM, apparently it is a networking issue on his side, homeassistant.local works in Safari but not the static IP address for some reason

#iOS app unable to connect