#Skyconnect firmware update caused complete failure

1 messages · Page 1 of 1 (latest)

hard wren
#

Can anyone help me troubleshoot this?
Running HomeAssistant OS, otherwise up to date.
Got a notification for a firmware update 7.4.4.2 -> 7.4.4.5 for my Skyconnect and started it. Update apparently failed, version number still .2.

After this attempt, started getting message "Zigbee adapter with multiprotocol firmware detected" and all Zigbee devices are unavailable. Instructions in that error message say

To run your adapter exclusively with ZHA, you need to install the Zigbee firmware:
Go to Settings > System > Hardware, select the device and select Configure.
Select the 'Migrate Zigbee to a new adapter' option and follow the instructions."```

But following that process does not help.
If I try to re-do the FW upgrade I get

```Logger: homeassistant.components.websocket_api.http.connection
 Source: components/websocket_api/commands.py:323
 integration: Home Assistant WebSocket API (documentation, issues)
 First occurred: 11:28:38 AM (1 occurrence)
 Last logged: 11:28:38 AM
[547270120032] Error during service call to update.install: Failed to flash firmware```