Problems with Nabucasa and payment

[quick hazel]

Hey everyone!

I'm having some issues with Nabu Casa remote access and was wondering if anyone else has experienced something similar.

I recently changed my bank card, and because of that, my Nabu Casa subscription payment failed. I've now updated my payment info and it looks like the payment has gone through successfully.

However, remote access is still not working — the binary_sensor.remote_ui entity shows as unavailable, and in the app I'm getting SSL handshake errors. I'm still able to access Home Assistant locally via IP and homeassistant.local.

Do I need to trigger something manually in Home Assistant or in my Nabu Casa account to get remote access working again? Or should it start working automatically after payment is restored?

Thanks in advance for any help or suggestions!

[glacial isle]

you can try to log out of nabu, do a full reboot of haos, then log back in to nabu

[kindred vapor]

you could try disabling and reenabling remote access.
If you still have issues then you can also submit a ticket HERE and people responding to that will be able to check your account status.

[vocal mortar]

Payment does not create a connection. Your HA server needs to make an outbound connection to Nabu Casa first.

Can you start with a reboot of the system (not a restart of HA) using the advanced option in the HA restart menu?

[quick hazel]

Thanks for all the input, everyone!

After a lot of back and forth, it turned out that the payment actually hadn't gone through — even though I had updated my card details and everything looked fine on the surface.

I ended up redoing the payment manually, then did a full system reboot (not just HA restart), and after that remote access started working again!

Appreciate the help and suggestions 🙏