IPhone App cannot connect, but browser can. | Home Assistant | Page 1

upper palm Nov 25, 2025, 10:33 AM

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I'll preface this by saying the networking setup I am trying to get working is not standard.
Basically I have a ssh tunnel from my homeassistant PC terminating into a wireguard docker container running on a VPS. My iphone connects to the wireguard VPN.
Oddly enough I have got it to the point where I can connect to the web interface of my homeassistant via firefox, but I cannot get the homeassistant iphone app to connect.
When I am connected locally on wifi the webapp works fine and I can also connect http from my phone using firefox.
When I switch off my wifi the app dies, but I can still connect http fine with firefox.

Anyone have any ideas why one would work and not the other?

fallen patrol Nov 25, 2025, 10:37 AM

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so basically when you are on 5G you can't reach your Home Assistant IP address from the mobile App, correct?
Have you tried on iOS Safari? (not the app)

upper palm Nov 25, 2025, 10:38 AM

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I can access HA via firefox (basically safari) on my iphone when on 5G (via wireguard)

fallen patrol Nov 25, 2025, 10:38 AM

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Please try safari

upper palm Nov 25, 2025, 10:41 AM

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was able to log in and control switches with safari

fallen patrol Nov 25, 2025, 10:41 AM

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Ok, do you get any warning or error in safari before being able to open HA? Like.. SSL issues or "this url is not safe"?

upper palm Nov 25, 2025, 10:42 AM

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no issues, but am connecting with http://

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no warnings I should say

fallen patrol Nov 25, 2025, 10:43 AM

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ok, which App version are you?

upper palm Nov 25, 2025, 10:44 AM

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2025.1530 (actually when I opened in safari it gave the HA app banner at the top and prompted me to update - I didnt realize I was out of date

fallen patrol Nov 25, 2025, 10:45 AM

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Ok, when you open the app now, what do you see?

upper palm Nov 25, 2025, 10:46 AM

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"you're disconnected .. please check connection." etc

fallen patrol Nov 25, 2025, 10:48 AM

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ok, open settings, and tell me what you have for internal URL, external URL and Connection security level

upper palm Nov 25, 2025, 10:50 AM

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internal & external identical: http://10.1.0.10:8123

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less secure

fallen patrol Nov 25, 2025, 10:51 AM

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try rebooting your phone, it looks like DNS

upper palm Nov 25, 2025, 10:51 AM

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status is websocket: connecting

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so I thought it may be an issue with websockets, but then the browser also uses websockets as I understand

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well its a static IP so I am very skeptical about DNS, but I'll give it a crack

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hahaha

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ah no, I thought it was working there for a minute, but I realized I hadn't turned off my phone wifi

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sadly still no app connection 🙁

fallen patrol Nov 25, 2025, 10:58 AM

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and in Safari it is all good still?

upper palm Nov 25, 2025, 10:58 AM

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yes still works

fallen patrol Nov 25, 2025, 10:58 AM

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send me a screenshot of your app permissions under iOS settings

upper palm Nov 25, 2025, 10:59 AM

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oh good lord

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it was that 😩

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I'd turned off the HA app in mobile data

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I cant beleive I didnt check that

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now it works

fallen patrol Nov 25, 2025, 11:00 AM

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super ✅

upper palm Nov 25, 2025, 11:01 AM

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Thank you for your time. sorry it was something dumb

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is there a "thread answered by" system in this discord?

fallen patrol Nov 25, 2025, 11:02 AM

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No problem, happy it's working now 🙂

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I will mark it as resolved

#IPhone App cannot connect, but browser can.