oblique glen
I'm having a weird issue where suddenly my google and alexa can no longer see any HA devices. This was working fine until yesterday. I'm also having issues with REST.
When I look locally, HA says "Cloud connection status: Connected". When I look on Nabu it says "Your instance is not connected to Home Assistant Cloud"
My companion app is connecting remotely just fine. Would love some advice on how to troubleshoot this...
Thx
cloud gust
log out of cloud and reboot haos and check again after logging in to cloud again. Also check internal network ntp/dns
oblique glen
Thanks noDNS. I did the logout and full restart. (power off). No change. I checked the time and dns via SSH and they seem correct. I'm not able to ping cloud.nabucasa.com but nslookup resolves it. I tried a curl from cloud.nabucasa.com and it works fine
cloud gust
can you ping local haos ip? Are you using Pihole, adguard, proxiy etc?
oblique glen
I can ping the local ip. No proxies. I check eero and everything shut off. I logged out, stopped core, deleted the cloud file from /config/.storage/, logged in and it recreated it. I also did a curl and it comes back so it sees the cloud. I'm thinking this is an issue on the nabu side. I opened a ticket
bright laurel
I have this problem too since today. Filed a ticket too.
spark sparrow
the website only shows what your HA server communicates to it, so when there is any discrepancy you should start with a reboot of the system to make sure all networks services and connections are recreated. A restart of HA won't do that.
If that still doesn't result in any change, there's some other network issue going on. The support file might show something in the log section at the end.
fallen basin
I have a similar, perhaps related issue. Was seeing Nabu Casa as "not connected". Signed out in HA and tried to login again but now I'm getting an "Unexpected Error" when I try to login.
Looking at the logs (and using ChatGPT to interpret them) it looks like Python 3.13 might have been installed as part of an update that I applied today and the congnito-idp module HA uses doesn't support 3.13 yet.
fallen basin
Never mind.. System restart didn't fix it but a hard reboot of the Raspberry Pi did. I can login to Nabu Casa again now. Weird.
spark sparrow
Yeah any "unexpected error" anywhere in HA = try a full system reboot, or hard reboot.