Can't connect Nabu Casa and Home Assistant

[rich sky]

Hello Guys, I'm new on the discord and to the HA community. I checked the latest topics to find someone with my problem but they are not at the same level as mine.
I started my 31 days trial on Nabu Casa to connect my HA to my Echo show. But I can't connect my Nabu Casa subsciption to my HA...
When I go to Vocal Assistant (sorry trying to translate, my settings are in french), and click on "MORE" it opens Nabu Casa website and ask me to connect to my account.
I did that but it didn't change anything on my HA...
Did I missed something ?

Thank you in advance for your support.

Yolobun

[mint wind]

The proper place to begin and to check for status is the Home Assistant Cloud page in HA settings. What are you seeing there?

[rich sky]

I see what you see a the picture I posted 😁

[mint wind]

if you see that and HA is not responding when using the URL then i would start with a reboot of the system (not a restart of HA) in the advanced options of the HA restart menu

[rich sky]

HA is working, this is a screenshot of Vocal assistant on HA

[mint wind]

You said you can't conect HA to the cloud service. This is not where to check that.

What do you see on the Home Assistant Cloud page in HA Settings?

[rich sky]

What cloud page ?

[mint wind]

@rich sky you have some issue there.
There are a few possible things:

• home assistant is not able to reach the service due to a network issue, so cloud integration tries to load for some time then HA gives up and continues on without it.
• default_config may be removed from configuration.yaml in which case cloud: needs to be added
• a custom integration might be interfering with HA core integrations.

You should see this:

• check HA logs. Do you see mention of integrations (cloud or others) not loading? Try a full system reboot so that all network services get restarted (advanced option in the HA restart menu)
• check configuration.yaml for default_config:
• restart HA in safe mode to rule out custom integrations (advanced option in the HA restart menu)

[rich sky]

I think we got something here. There is nothing in my configuration.yaml

I put default_config and I got Cloud now ! Thank you

[obtuse fog]

An empty configuration.yaml is going to cause a lot of problems. I suggest removing that file and I think HA will recreate the default one on the next restart

[rich sky]

I just added default_config and It worked 🙂