#Need help in setting up nabu casa

1 messages · Page 1 of 1 (latest)

astral holly
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Hi All,

I have been trying to debug why my nabu-casa unable to connect to my home assistant. I’m on my trial run to see whether i can do remote connection to HA.

It keep giving me this error: Not connected. Trying to reconnect.

FYI, this is my parent’s house… I subscribed to nabu-casa in my own house but do not have this error.

I have disabled my ipv6 in my HA and try to run the logger and got this:
Logger: hass_nabucasa.remote
Source: runner.py:271
First occurred: 9:25:29 PM (15 occurrences)
Last logged: 9:34:34 PM

Timeout connecting to snitun server

I would appreciate if someone can help me with this.
Thank you!

IMG_3065.png
storm helm
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Have you checked your internal network is ok? Double check dns settings in router, set home assistant ipv4/6 to automatic in network settings ha, and set static ip/reservation for ha in router.

maiden mist
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check dns, network issues are almost always dns 😛

storm helm
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pihole, addguard or similar running?

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It helped for another user to log out of nabucasa, reboot home assistant and log back in to nabucasa

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maybe worth trying..

astral holly
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Im running double NAT, but i think shouldnt be impacting right?

astral holly
astral holly
storm helm
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so in ha you used automatic for network right?

astral holly
astral holly
storm helm
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added trusted proxies to yaml?

astral holly
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No whats tht?

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My own house no need to add trusted proxies. So i nvr done tht before

storm helm
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aah, my bad, nabu should not need that, but i am strongly suspecting double nat issue

astral holly
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I thought nabu casa no need to use any port forwarding? And uses cloud instead? I thought double nat wouldnt be an issue 😅

I can remote access to my reolink using UID by their cloud even with double nat.

storm helm
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have to leave for shopping with wife now ,back in the afternoon. Others will hop in here

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but double check ha network

astral holly
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I checked the ha network, seems like it set it to automatic. But still have the same problem

astral holly
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idk whether it is related to DNS or not

storm helm
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Hi, back again. Few questions, Is double nat needed at your parents network? How is it set-up, own router behind ISP modem/router?

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If no double nat is needed, set-up ISP modem/router to bridged mode. Or connect ISP router/modem to lan port 2nd router and provide a static ip to it and disable dhcp on router side.

storm helm
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Else make sure only 1 dhcp server is active in network and check firewall rules if needed ports are open. can you ping google.com within your HA vlan?

storm helm
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Best troubleshooting scenario would be to get rid of double nat if possible.

astral holly
astral holly
storm helm
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ok, sounds dns running 😉 Have you already tried to connect ISP modem to LAN port of your router instead of WAN?

storm helm
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set static ip in router and disable dhcp on modem/router

astral holly
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Ohhh i have nvr done tht. Can we do that?

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So modem -> lan port of router instead of wan? Im using unify router. It might not be able to work

storm helm
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i replied in wrong channel,lol, yeah if i am behind pc, from mobile it's sh*t

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Can you share some specs with me? What country, what provider, what ISP modem/router and what kind of 2nd router?

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I am behind pc in 15 minutes, then we can start to tackle this issue.

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ready when you are.

astral holly
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Sry i think our time zone is quite different😅

astral holly
astral holly
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Today i cannot access my workstation, maybe we can discuss tmr if u r available

storm helm
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i'll do my best > timezones

storm helm
astral holly
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Okay thanks for giving me the link. Let me try to read thru

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Btw, does resetting the cloud HA change the link? When i reset the nabu, seems like they still give same link

storm helm
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no, link does not change

storm helm
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How many (if any except router) devices are connected to LAN on ISPmodem/router, and are there devices connected by wifi to it?

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Same for your router: how many LAN ports are connected, and are all your wifi devices connected to router?

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If the only device you have connected to ISP is your own router, we're good to go and try. just @storm helm me if available.

short spoke
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Hello all, i got pb with remote accès. A took a plan 7.5€ /month on nabucasa, my HA is connect homeassistant cloud but in remote accès : not ready
And in my nabucasa account: Your instance is not connected to Home Assistant Cloud
Please help me to connect it.
Thank you

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Ps: sorry i m french, m'y english is .... Approximativly 🥴

storm helm
astral holly
astral holly
storm helm
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ok, so all connected to 2nd router. How many LAN ports are used on 2nd router?

storm helm
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i mean, do you have 1 LAN port still available on 2nd router?

astral holly
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R u available now?

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@storm helm

storm helm
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yes

astral holly
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Do u wan to have a call?

storm helm
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beswt thing is starting at your pc

astral holly
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Okay let me start my pc

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Oh wait

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I just checked my nabu casa

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It seems tht now status connected

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i didnt change anything tho

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i did file a ticket to nabu casa, maybe they helped to debug on their side?

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Thank you so much @storm helm for your continous help! Sorry if i answer quite late because the timezone is different

storm helm
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that would be nice if it works without changing anything

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😉

astral holly
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I really dk what's the fix haha

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r u like the admin or mods here?

storm helm
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its 2.30 pm, so np

astral holly
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Anything tht i can help or do to help u in terms of review or smth

storm helm
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just a community helper with basic troubleshooting, hoping that saves time for the developers

astral holly
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once again thank you so much :)))))

storm helm
astral holly
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let me change the tag to resolve then