Remote access stuck on "Not connected. Trying to reconnect." after power outage. | Home Assistant | Page 1

vale bobcat Oct 25, 2025, 1:52 AM

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Running HA in a VM on Unraid 7.0.1. Ever since a power outage last week I'm unable to connect externally to my HA instance via my Nabu Casa URL. I can sign into my Nabu Casa account but remote access is stuck on "Not connected. Trying to reconnect." I can ping Google.com from inside the VM console, so I don't believe the issue is network connectivity. Appears issue is either auth token or cloud service connection, maybe? I noticed the HA DNS servers was [ ] so I'm wondering if it's an upstream issue somewhere?

Note: My unraid server has graceful shutdown as it's connected via a UPS. In the several years of running things and multiple power outages this has never happened. So not sure how this happened.

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Not sure I was supposed to but I updated via the console so the servers are 8.8.8.8 and 1.1.1.1 and still have the same issue.

brazen turret Oct 25, 2025, 2:41 AM

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Can you share the support file using the 3 dots in the upper right corner of the Home Assistant Cloud page in Settings?

vale bobcat Oct 25, 2025, 2:51 AM

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Sure thing. See attached.

brazen turret Oct 25, 2025, 3:04 AM

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FileNotFoundError: [Errno 2] No such file or directory
Ok can you use those same 3 dots and choose reset cloud data and then restart HA?

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When it returns, you'll need to sign in again on that same page and then wait a few minutes for HA to request and download a new certificate

#Remote access stuck on "Not connected. Trying to reconnect." after power outage.