#voice preview edition will not turn on

1 messages · Page 1 of 1 (latest)

patent whale
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Hi all,

One out of my four voice preview editions all of a sudden stopped working. No lights, it is unavailable in Home Assistant, and when I plug it in, my computer does not see the device as an option to even reflash the firmware. But when I plug in my other functioning VPE's my computer sees those just fine. Before I submit an RMA or warranty request, I wanted to check to see if there's anything else I should do besides what I have already attempted:

  1. press and held the center button for 30 seconds.
  2. tried to reflash the firmware but the device doesn't even show up when I go to attempt to reflash the firmware.

Thanks!

ripe lake
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Tried diff cable/psu?

patent whale
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Yes on both.

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I can also plug in a different vpe and no issues with the same cables.

ripe lake
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ok, RMA it is 😉 good luck!

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1 more thing to try, can you press and hold the reset button while connecting to flash? when connected, then release. It will enter bootloader mode as far as i know

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worth a try