#Plan mismatch?

1 messages · Page 1 of 1 (latest)

wicked pecan
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I'm having a weird issue with Nabu Casa where it thinks I'm based in the Netherlands, but I'm in the US. It wants to charge me in Euros with VAT, and it won't let me change it from NL to US giving me the following error "Plan mismatch (NC-AS-UA-05)".

I'm currently on the trial, but I want to pay for the full year subscription.

hollow pendant
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are you running vpn?

mental sentinel
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A plan address can't be changed from one currency to another without cancelling the current one. You'll need to reach out to support@nabucasa.com to have the billing info changed for you