Not Connecting to Nabu Casa | Home Assistant | Page 1

cobalt maple Aug 4, 2025, 5:59 PM

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Hiyo,

As a starting person with HA, dont kill me please ;)

I've just got my hands on a beautiful HP 600G G2 with an Ubuntu installation.

Home-Assistant has been succesfully installed on there.

However, with my current subscription that i got, the cloud services of Nabu Casa don't want to connect anymore to my HA.

It keep giving me the notification ''No subcription detected'' while there is an active subscription.

Yes i already have tryed to logout and login with my nabu casa account, as i also just turned on and off my HA.

Are there any other solutions on fixing this issue?

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Following on this issue,

While it cannot make a cloud connection, (see screenshot)

It also dont provide me external allowance into the HA application on phone

tidal prairie Aug 4, 2025, 6:01 PM

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The notification is likely a bug and you can ignore it. You have a subscription (trial) on the Home Assistant Cloud page.

cobalt maple Aug 4, 2025, 6:02 PM

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So here is the thing, @tidal prairie, i've been waiting for over an hour, but the external link couldn't be made

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Even with turning the HA off / logging out and logging in, into the account once again

tidal prairie Aug 4, 2025, 6:03 PM

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Your HA install needs to be connected to the cloud for the URL to work. The screenshot shows that it is not

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Waiting will not do. You'll have to try looking into why HA is not connected to the cloud services.

cobalt maple Aug 4, 2025, 6:03 PM

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i get that, but thats why i came here for help, as i have actually no clue on this

tidal prairie Aug 4, 2025, 6:04 PM

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Right, so the installation itself may be related. You say this is on Ubuntu?

cobalt maple Aug 4, 2025, 6:04 PM

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yeah

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Colleague of mine has helped me with it, as he already did multiple installations with that

tidal prairie Aug 4, 2025, 6:05 PM

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What do you see at Settings > About in the UI?

cobalt maple Aug 4, 2025, 6:05 PM

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And i assume, that i wouldn';t be able to connect to homeassistant.local:8123 if the installation is corrupt or some

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tidal prairie Aug 4, 2025, 6:06 PM

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well you can be connected locally, and have issues connecting to the internet or resolving DNS, or simply not be connected to the cloud services.

Ok so this is not a "supervised" install. Is it a virtual machine running on Ubuntu?

cobalt maple Aug 4, 2025, 6:06 PM

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its literally an HP 600G G2 mini desktop

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with ubuntu installation, so not using any VMware

tidal prairie Aug 4, 2025, 6:07 PM

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Home Assistant OS is an operating system. Maybe this is dual booting Ubuntu/HA OS

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Or it is just HA OS and Ubuntu is gone

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but anyway, try a system reboot first. This is not a restart of HA and is found in the advanced options of the HA restart menu

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I guess we will find out what the situation is when the reboot happens

#Not Connecting to Nabu Casa