Keep getting disconnected

[blazing cave]

I have a HA Yellow, a Nabu Casa subscription and an Iphone 15pro.

I keep getting this error (picture) all the time, however automations work, also against wifi devices, so there must be something else then the wifi causing this.

The issue is the same whether i am local or not.

I have all the latest updates (non-beta)

Ideas?

[surreal trout]

Does the local access work (using local IP address and port :8123)?

[blazing cave]

Havent thought of that, will test next time it wont connect.

[blazing cave]

It does work locally while the app says disconnected.

[surreal trout]

Your HA server is disconnected from the service, I assume. The app has nothing to connect to

using the Nabu Casa URL

Check the Home Assistant Cloud page in HA settings

[blazing cave]

But if that was the case, wouldn't it be disconnected all the time, and not just every now and then?

[surreal trout]

This depends.
Are you testing the URL in a browser whenever this occurs in the app?

[blazing cave]

Yes, i have tested the 192.168...... url from my phone's browser, and that work's fine.
However i went over a lot of settings, and i found that both external and internal url's in "Companion app" still where my old duckdns url's, i changed internal to the Nabu Casa remote access, and external url to "home assistant cloud. So far it seems to have fixed it, but have only tested a couple of hours.

[blazing cave]

It have worked flawlessly for a couple of days now, so i think it is safe to say problem solved.
Thank you for your help.

[stone osprey]

I’m having the same issue randomly. Can you please clarify the differences in nabu casa remote access vs home assistant cloud? To me that means the same thing. I have my internal pointing to my local url and I believe external to the nabu casa remote access url. Every few months I go through a period of a few hours where I cannot access HA remotely. I’d like to change to home assistant cloud, but not sure how that differs from nabu casa remote access. Nabu casa account page remote access status says connected.

[blazing cave]

Afaik nabu casa = HA cloud.

[surreal trout]

Home Assistant Cloud is the service provided by Nabu Casa. Same thing

It provides a secured URL to access your own HA server.

So that is "remote access"

[stone osprey]

I have that set and my remote access drops from time to time. Currently in one right now

[surreal trout]

The connection is initiated and maintained by HA through an outbound connection (which is why you don't have to forward ports). If the connection from HA to the Home Assistant Cloud services drops, then there will be no access until HA reconnects out, valiates the certificate stored on the system, etc.

So if there is anything in HA which might use up resources or interfere with this, you can have a lack of remote access.
A few things to check are:

• custom integrations or custom frontend cards (these are not reviewed)
• custom webrtc or go2rtc integrations which conflict with the built in webrtc integration
• HA core logs. Download and check the full log for any kind of spammy or repeating errors which can be addressed.

[stone osprey]

Here is a screenshot of my settings

[surreal trout]

Those settings are for informing other apps and services which URLs should be used to access HA, and do not determine how to access HA. But these should generally be the same thing.

They should both be set as addresses which can be used to reach HA in a browser, without seeing any kind of warning presented from the browser to continue forward. Usually the automatic setting is fine for this.

What are you seeing on the Home Assistant Cloud page in HA Settings?

The statuses there are more informative about HA's connection to the service, and the Nabu Casa URL certificate status

[stone osprey]

I’m not home, so I cannot see the home assistant cloud page in ha settings unless I’m looking in the wrong place

[surreal trout]

Yeah you are sharing what the companion app uses to connect to HA here right?
I'm referring to the settings on the Network page in HA itself.

You companion app is set to to use the cloud url. This is not working I assume in the app or in a browser.

[stone osprey]

I’m home now and can connect on WiFi. If I change to cellular, my access is lost. I’ve attached network settings and ha cloud settings

Nabu casa website also has said connected all morning as well

[surreal trout]

Try a reboot of the system? (not a restart of HA) In the advanced options of the HA restart menu

Before you do that, the part that is missing is Integrations further below in your screenshot

It needs to be toggled on, and the URL needs to be visible, ready to be used.

Any other status means it won't be ready

@stone osprey what are you seeing there in the remote access section?

[surreal trout]

@stone osprey I saw your ticket. Is it timing out when you try to use the URL? Did you reboot the system?

[stone osprey]

It does time out and eventually just says offline. I have not rebooted but can

[surreal trout]

Rebooting the system will restart all networking services. Restarting HA does not do this.

[stone osprey]

Reboot corrected the problem but still no root cause. I’d like to figure that out

[stone osprey]

I use the url from my work computer and I had the same result as companion app. No connection

[surreal trout]

the app uses the same URL, no magic there. If it doesn't work in a browser, it's not going to work in the app