#I can't remote access anymore

1 messages · Page 1 of 1 (latest)

zealous cradle
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I open my browser this morning and coulnd't access my home assistant anymore. I received this error when I try to login to Nabu Casa:

Your instance is not connected to Home Assistant Cloud

Remote address: Not available

I also tried to login from the app on my iPhone, and I actually get this error: A TLS error caused the secure connection to fail.

bronze silo
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the information that is needed is found in your own server at the home assistant cloud page

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What are you seeing there?

zealous cradle
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I can't assess my home assistant cloud page, as I am not at home currently

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I can only access that page locally?

bronze silo
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yes

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it's your server. there is no other access to it

zealous cradle
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okay, will be back home in a few hours, will update it later

bronze silo
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The service is not duplicating your server in the cloud

zealous cradle
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have you seen this error before? what caused this? I was able to access it yesterday (away from my place)

bronze silo
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everything uses the same address to reach your server. Your server is not responding because it is not connected to the service. That's the first step in the remote connection. All of these errors are only indicating that your server is not responding and the website is saying your server is not connected to it.

zealous cradle
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got it, once I get home will try local access and get you what I see on the home assistant cloud page

bronze silo
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It needs to show "connected" at the top, with a billing date in the future. Below that is the status of the remote access which needs to show your URL is ready to be used.

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And toggled on.

zealous cradle
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okay I am back home

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I don't even have access to my local server

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and I get this

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okay I just had to restart my home assistant green