frail cave
Hey folks. I've seen that there are a few people has issues with the cloud last week. While it might be related, everything worked fine until I rebooted my HA for the update.
Now, it seems it cannot access the nabu casa systems. It shows an error (under repair) saying that there was "no subscription detected". When I try to login to https://account.nabucasa.com/ it spins forever and eventually fails due to a timeout to https://cognito-idp.us-east-1.amazonaws.com/ 🤔
Anyone seeing the same?
timid willow
I have an open ticket on this same issue that has not been addressed since Tuesday. sort of expect this for most of HA which I do not pay for, but with a app/system that I do pay for, I expect better support.
halcyon girder
I have an open ticket on this same issue that has not been addressed since Tues...
what is the ticket number?
timid willow
I will sign in and go find it shortly
rare cloud
I have the same problem - does anyone know what the status is?
stuck "Remote access is being prepared. We will notify you when it's ready." on the HA console
my sub ends next Feb
rare cloud
I turn on and off remote access after a reboot and that seems to have fixed it.
halcyon girder
that's not the same problem as "no subscription detected"
if anyone is also saying "same here" but does not have the exact same error message, please create your own post. A lack of remote connection can be for any number of reasons. Please share the exact reason and do not chime in simply because the end result is the same.
rare cloud
@halcyon girder I had the no subscription detected" error first. Logged into my account and confirmed it had not expired. I restarted and then got the "remote access being prepared" where it stuck. I disabled and re-enabled remote access and all has been well.
halcyon girder
<@331814478238842882> I had the no subscription detected" error first. Logged in...
Ok thanks for the extra details. "no subscription detected" is often just some communication/timing issue so the restart probably resolved that. "Remote access being prepared" is a status where HA is either validating or renewing the existing certificate which is stored on the system and that process is where some are having issues
young nimbus
I am subscribed via PayPal and cloud account confirms the same.
Subscription should expire/renew on August 11th 2025
Weird... a reboot seems to have fixed the issue.
scenic cypress
Same issue, also cannot log into https://account.nabucasa.com/ it says there is a login issue.
halcyon girder
Same issue, also cannot log into https://account.nabucasa.com/ it says there is ...
the notification can be ignored. it's a bug. The login issue may be unrelated. What message are you seeing?
Accounts are case sensitive
scenic cypress
hmm, works on my phone when I disconnect from the network. But not when I connected back to the wifi. Which is the same network the raspberry pi is on.
halcyon girder
restart the network? or any filtering going on there?
scenic cypress
Thanks, restarting the network worked. I didnt think to take my phone off the wifi to check that, first. Appreciate it.
At least, it lets me login from my PC again. Still says Remote access is being prepared on my home assistant instnace.
halcyon girder
so you can confirm the subscription is good. It does take a few minutes for HA to validate or renew the certificate. give it 5 minutes and refresh the page
