#Moes roller shade doesn't have enough power to pull roller cord

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lilac crystal
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https://moeshouse.com/products/zigbee-chain-motorized-blinds-motor?variant=32737853079633

I bought the moes roller shade and it doesn't have enough power to pull the roller cord down and up, has anyone encountered this before? how did you solve it?

MOES
ZigBee Chain Roller Blind Motor|Automatic Smart Motorized Chain Roller

This zigbee chain roller motor can set upper & bottom limit positions and limits can be saved even when power off. Support Alexa and Google Home in MOES app. Easily install and setup Blinds Drive Motor in minutes. Works with any plastic beaded chain or metal beaded chain that is looped.