Cannot log into cloud | Home Assistant | Page 1

glacial ledge Jun 15, 2025, 9:24 PM

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Get unexpected error
Both from phone and computer

meager obsidian Jun 15, 2025, 9:27 PM

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from your HA instance? you can log in at the website, right?

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First thing to try, no matter what the issue is, is a reboot of your system (not a restart of HA). This is found in the advanced options of your HA restart menu

glacial ledge Jun 15, 2025, 9:30 PM

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done that more than once

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📎 message.txt

meager obsidian Jun 15, 2025, 9:32 PM

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have you tried a repair? ha su repair in the ssh terminal

glacial ledge Jun 15, 2025, 9:34 PM

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no. i will try this

meager obsidian Jun 15, 2025, 9:35 PM

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After the repair is complete (assuming there are no errors) then you can also rebuild the HA container using ha core rebuild

glacial ledge Jun 15, 2025, 9:36 PM

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command success - but same error

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can cloud data be gone by some accident?

meager obsidian Jun 15, 2025, 9:45 PM

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there's no data stored by cloud

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what do you see in ha logs

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the service does not duplicate your instance in the cloud. it provides a URL to reach your own server, where all the data is.

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This is a failure to reach it from the start

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any network changes? router updates?

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What are the installation details?

meager obsidian Jun 15, 2025, 10:25 PM

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Ah, I believe you have already been sending these details in tickets. This is an unsupported supervised installation, correct?
With the adguard add-on? Does HA get DNS through Adguard?

glacial ledge Jun 15, 2025, 10:53 PM

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yes i have asked in severel placese because i did not get any answer. all goes trough adguard

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what should i look for in adguard

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Your instance is not connected to Home Assistant Cloud

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now i get a part off the way

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can still not log in from phone

#Cannot log into cloud