#SONOFF USB Dongle: Failed to probe the USB device.

1 messages · Page 1 of 1 (latest)

pastel fulcrum
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I'm running Home Assistant 2025.5.3 on a Raspberry Pi 5. I have a Sonoff USB Dongle plugged into a USB extension cable into a USB 2.0 port (after reading these suggestion online). Even after the extension and switching to 2.0, it still gives me the error: Failed to probe the USB device.

Any suggestions on how to get this working?

quasi pine
pastel fulcrum
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I don't know what the requirement is.

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I'll connect it to my PC right now to see if it recognizes it.

pastel fulcrum
quasi pine
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that power adaptor should be fine. specially if your not running too much else from the rpi

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do you have the terminal addon installed?

pastel fulcrum
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I do.

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I have it open.

quasi pine
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plug in the adaptor then run
lsusb
see if it recognises it there
and also try
dmesg
and see if theres anything about it that gives hints

pastel fulcrum
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Bus 001 Device 005: ID 10c4:ea60 ITead Sonoff Zigbee 3.0 USB Dongle Plus

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[273681.148789] usb 1-2: new full-speed USB device number 5 using xhci-hcd
[273681.321498] usb 1-2: New USB device found, idVendor=10c4, idProduct=ea60, bcdDevice= 1.00
[273681.321507] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[273681.321511] usb 1-2: Product: Sonoff Zigbee 3.0 USB Dongle Plus
[273681.321514] usb 1-2: Manufacturer: ITead
[273681.321516] usb 1-2: SerialNumber: e44cbb9c5f4eef11a8524fb3174bec31
[273681.323606] cp210x 1-2:1.0: cp210x converter detected
[273681.342978] usb 1-2: cp210x converter now attached to ttyUSB0
quasi pine
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ok so it looks like the OS is detecting it and setting it up.
the issue seems to be with the integration not being able to use it

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where exactly do you see the error?

pastel fulcrum
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When I start HA after plugging in the dongle, it shows as discovered in Integrations. I go to do the automatic setup and then after a few seconds, it shows the error.

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Exactly the same sequence as what this guy mentions.

quasi pine
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it seems like for some reason zha really doesnt like it

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its mentioned in that issue that zigbee2mqtt does seem to work. is switching to using that an option for you?

pastel fulcrum
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Yeah, no problem at all for me.

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I just saw this pop up and thought I'd try it.

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I don't know the differences between the two options. I'm assuming zigbee2mqtt runs as an addon?

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Then any devices connected to it run through my MQTT integration?

quasi pine
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i havent actually used it myself, theres probably a ton of youtube stuff on setting it up though. watch a couple of videos and go from there i think is best

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my actual practical experience with zigbee is very minimal

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but i believe that you do run it as an addon