Home Assistant does not recognize Sonoff zigbee 3.0 dongle.

[sick minnow]

Situation:
Hey guys, I am having a problem trying to connect my sonoff zigbee 3.0 dongle plus. I have had this stick for a bit more than half a year and had it working this whole time with zigbee2mqtt. Some time last month or so (a bunch of time has passed, because I had no time to fix the issue in the moment) my devices that were connected via zigbee suddenly were unavailable in Home Assistant.
Now that I had time this weekend, I tried some things but couldn't get it to work.

Environment:

• Raspberry Pi 4 running Home Assistant OS
• Sonoff Zigbee 3.0 USB Dongle Plus (CP210x)
• Zigbee2Mqtt

Problem:
After a lot of research and trial and error I came to the conclusion that the stick is not found in the hardware list.
After running dmesg | grep usb:

[3124707.234325] usb 1-1.1: new full-speed USB device number 50 using xhci_hcd  
[3124707.342011] usb 1-1.1: New USB device found, idVendor=10c4, idProduct=ea60, bcdDevice=1.00  
[3124707.342043] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3  
[3124707.342057] usb 1-1.1: Product: Sonoff Zigbee 3.0 USB Dongle Plus  
[3124707.342069] usb 1-1.1: Manufacturer: ITead  
[3124707.342079] usb 1-1.1: SerialNumber: ce5803b9e0e7ed11989cd5770b2af5ab  
[3124707.346795] usb 1-1.1: can't set config #1, error -32  
[3124707.524024] usb 1-1.1: USB disconnect, device number 50  

After further trial and error and frustration I did a clean install of HA on my Raspberry Pi after which it does not even recognize the manufacturer anymore. I also tried updating the firmware on the stick. Nothing I try seems to work.
But after connecting the stick to my windows laptop, I can see it in the device manager. So the stick is actually functional. The problem has to be somewhere with the raspberry pi or haos.

Please have a look at this, I don't know if I have given enough information but I would be very greatful for your efforts! 🙏

[jolly portal]

Weak power supply maybe?

[sick minnow]

Well I am using the standard Raspberry Pi 4 Power supply that came with my rpi.
Why should it fail all of a sudden?

Anyways if all else fails, I will try buying a new power supply or a PoE-Dongle. That should work better right?
But before proceeding to buy new hardware, I want to try to make it work with my current hardware.

[jolly portal]

A good best practice for PIs because of the weak power is an externally powered USB hub.

[amber elm]

also try in a usb2 port. some people have had issues with usb3 stuff

[gleaming wind]

could also try a USB extension cable sometimes fixes weird issues with things with antennas.

[sick minnow]

Thank you for the suggestions! As for the usb 2.0 port, it has always been plugged into one so that shouldn‘t be the issue.

I will try both methods, the usb hub and the extension cable. Both of which I need to buy first so that is going to take some time. Please stay tuned!