Problem with account

[grave zealot]

Hello
I get a problem with my cloud link.
On my HA instance, it is said "active user, you'll be charged on March 25 2025". We are on April 11 now.
On my Nabu Casa account: 'You are subscribed to Home Assistant Cloud. We will charge your mastercard card ending at xxx for 7,50 € on April 25th, 2025.'

And my instance is not connected to cloud anymore :/

I did reset cloud data, reboot and relogin, but same result.
Can you do something about that?

Thanks

[small lake]

for this kind of question you are probably best off opening a ticket on the nabu casa page. as they will be better able to access your account info there - https://www.nabucasa.com/support/

[young vector]

This indicates that the last invoice is unpaid.

[grave zealot]

Actually i can't open a ticket. There is a red Zendesk banner saying there is a problem

[young vector]

thanks, I tested submitting one and it works here and I just received my own ticket. Any network issues on your side?

I'll DM you here instead.

[grave zealot]

Ok, thanks! Message is not clear: "You are subscribed to Home Assistant Cloud. We will charge your mastercard card ending at xxx for 7,50 € on April 25th, 2025." . But once i click on 'manage plan and invoices' i see there is an unpaid invoice!

Now i changed credit card, it's ok. Thanks for your reply!