#Innr SmartPlug shows to high energy value

1 messages · Page 1 of 1 (latest)

inner cloud
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Hi everyone,

I'm having trouble adding my Innr smart plug (used for my dishwasher) to the Home Assistant energy dashboard.

I have the same model smart plugs working fine with my dryer and washing machine, but the one for the dishwasher has been acting up over the last few days.

Here’s what I’ve tried so far:

  • Re-paired the plug using Zigbee2MQTT
  • Installed the latest OTA firmware update

Unfortunately, neither helped. The issue is:

  • The kWh value keeps increasing over time, even though the dishwasher is off
  • The readings don’t match up with the data from my Shelly 3PM, which makes me think the values are inaccurate

I've attached two screenshots from the energy dashboard and one from the energy sensor for reference.

Has anyone experienced a similar issue or have any idea what might be causing this?

Thanks in advance!
T

image.png image.png image.png
inner cloud
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Hmm I received a message from the innr customer support, which says the problem is on z2m side:
"If the plugs are reporting the kWh spending with a wrong factor (for example 10 times too much), this is most likely caused by a bug in the system and not in the plug. Our firmware designer wrote the following about this:
• The SP 24x plugs give correct values for Voltage (V), Current (mA), Power (W), and Consumption (kWh).
o If a system or app shows a value with an incorrect factor, then that is the fault of that system (100% sure); the system (or app) is not using the correct multiplier and divider attributes of the Electrical Measurement cluster 0x0B04 (for W, mA, and W) and/or is not using the SummationFormatting attribute of the Metering cluster 0x0702 (for kWh)."

sudden geyser
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it's measuring 0.6W, which is probably just the self consumption of the plug?

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doesn't seem to be measuring anything

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do you have an electrical heater or something so you can test whether it measures the power?

inner cloud
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No, the "." ist no commar.
You see it in the third screenshot, that it grows from 1245 kw/h to 1251 kw/h

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Here too:

image.png
inner cloud
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Okay, I think the issue could be, that I paired the device with an old fw, which delivered wrong values to z2q.
I re-paired it now after the latest fw update and it seems to work again.

inner cloud
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No. even now the problem still occurs -,-