#Device is getting bad reads

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civic torrent
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So was in a conversation on the forum and I am getting bad reads from an energy sensor. they keep telling me it's because of an unavailability issue.. problem I have is I looked in the database and there are no unavailability records to back this up.. would there not be an unavailable record in the database if that was the case? Also the value was 5 then jumped to 8.. if it was an unavailable issue then it would have gone from 5 to 0 then back to 5 so at min it would jump by 5. Am I crazy here to think that?